KAMERON PERRY
Warren,TX
Summary
Highly experienced Senior Customer Service Professional with over 10 years of expertise in providing exceptional customer support. Seeking a position within an esteemed organization to drive customer loyalty and maintain the highest level of service in accordance with a company's standards. Adept at maintaining productivity while consistently achieving customer satisfaction rates of 95% or higher.
Overview
10
10
years of professional experience
Work History
External Claims Adjuster
State Farm Insurance
05.2022 - 05.2023
- Handled over 50 inbound calls daily, demonstrating strong decision-making skills to review information, process payments, and resolve claims while delivering exceptional customer service
- Maintained courteous communication with customers, adhering to approved scripts via phone or written correspondence
- Consistently met assigned work schedule, adhered to quality standards, and collaborated effectively in a team environment.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Directed claims negotiations within allowable limit of $25,000 and supported successful litigations for advanced issues
Process Technician
Tradewater
03.2017 - 05.2022
- In overall facility management, mastering warehouse operations and ensuring smooth operations
- Motivated the team to surpass safety goals and standards according to OSHA regulations
- Maintained accurate record-keeping and documentation of daily tasks, including shipment receipts, sampling and analysis documentation, and aggregations.
- Utilized Customer Relationship Management (CRM) software to manage customer interactions, track customer inquiries, and ensure prompt and effective issue resolution
- Handled customer inquiries and suggestions courteously and professionally.
- Performed preventive maintenance on equipment during scheduled downtime.
- Performed electrical and mechanical troubleshooting on equipment.
Customer Service Representative
Apl Logistics
04.2013 - 03.2017
- Assisted Operations Manager in overseeing warehouse operations and maintained compliance with OSHA safety regulations
- Successfully motivated the team to meet and exceed safety goals and standards
- Ensured accurate record and documentation retention of daily tasks, including shipment receipts, sampling and analysis documentation, and aggregations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Petrochemical Process Operation Certificate - Petrochemical
Joliet Junior College
Joliet, IL02.2017
Skills
- Exceptional Communication Skills
- Effective Leadership Abilities
- Proficient Troubleshooting Capabilities
- Strong Time Management Skills
- Accurate Data Entry & Record Retention
- Proficient in Microsoft Office Suite
- Procurement Knowledge
- Excellent Problem Resolution Skills
- Detail-Oriented Approach
- Friendly and Personable Demeanor
- Customer Relations
- Customer Relationship Management
Timeline
External Claims Adjuster
State Farm Insurance
05.2022 - 05.2023
Process Technician
Tradewater
03.2017 - 05.2022
Customer Service Representative
Apl Logistics
04.2013 - 03.2017
Petrochemical Process Operation Certificate - Petrochemical
Joliet Junior College
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