Kameron Robinson
Woodbridge,VA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sous Chef
Alamo Drafthouse Cinema
03.2023 - Current
- Able to read and follow recipes accurately
- Requires a high attention to detail and lots of multi tasking
- Inputs data when ordering with managers to keep track of spent money
- Ability to train and interpret for new hires
- Planned and directed high-volume food preparation in fast-paced environment.
- Acting as head chef when required to maintain continuity of service and quality.
Assistant General Manager
Union Kitchen
03.2022 - 02.2023
- Prepared, cooked and served food
- Motivated, trained, and disciplined employees to maximize productivity.
- Handled cash accurately and prepared deposits.
- Maintained inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
Team Trainer
Whole Foods Market
07.2021 - 01.2022
- Trained employees in customer service and food safety, to provide high-quality, efficient customer service.
- Maintained current knowledge of all team position requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Laborer
ISI
09.2019 - 03.2020
- Worked alongside team to accomplish work goals according to schedule.
- Followed verbal and written instructions to complete work correctly.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to facilitate communication issues.
Service Vendor
Plant Partners, Inc
02.2019 - 08.2019
- Reconciled inventory and customer orders regularly to monitor product availability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Agent
Global Aviation Services
02.2018 - 09.2018
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Cashier
Fuddruckers
08.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High school or equivalent -
Manassas Park High School
Skills
- Computer Skills
- Customer Service Skills
- Inventory
- Construction
- Food safety
- Kitchen experience
- Strong Telephone Etiquette
- Customer Service and Assistance
- Spanish Interpreting
- Team Leadership
- Employee Training
- Issue and Conflict Resolution
Certification
- ServSafe, 07/01/22, 07/31/27
Languages
Spanish
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sous Chef
Alamo Drafthouse Cinema
03.2023 - Current
Assistant General Manager
Union Kitchen
03.2022 - 02.2023
Team Trainer
Whole Foods Market
07.2021 - 01.2022
Laborer
ISI
09.2019 - 03.2020
Service Vendor
Plant Partners, Inc
02.2019 - 08.2019
Customer Service Agent
Global Aviation Services
02.2018 - 09.2018
Cashier
Fuddruckers
08.2017 - 02.2018
High school or equivalent -
Manassas Park High School
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