Kameron Walters
Houston,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Plucker Wing Bar
Houston, TX
07.2022 - Current
- Ensured compliance with company policies, procedures, and regulations.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Prepared weekly schedules for staff members based on their availability.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Evaluated current processes within the store environment to identify areas of improvement.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
General Manager
Bar Louie
Katy, TX
06.2018 - 07.2022
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
Operations Manager
IHOP
Katy, Texas
01.2015 - 05.2018
- Resolved conflicts between staff members in a professional manner.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Ensured compliance with food safety regulations and quality standards.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between employees or customers in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
Business Administration And Management
Houston Baptist University
Houston, TX05-2018
Skills
- Training and development skill
- Employee Relations
- Business operations knowledge
- Business operations background
- Operations Management
- Business Development
References
References available upon request.
Timeline
Assistant General Manager
Plucker Wing Bar
07.2022 - Current
General Manager
Bar Louie
06.2018 - 07.2022
Operations Manager
IHOP
01.2015 - 05.2018
Business Administration And Management
Houston Baptist University
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