Kameron Whitlock
Chicago,IL
Summary
Driven Technical Support Representative with a proven track record at Aclara Rf Systems, adept in technical troubleshooting and providing remote support. Excelled in generating accurate quotes and processing sales orders, enhancing customer satisfaction. Skilled in leveraging product knowledge to resolve issues, achieving a significant improvement in response times. Demonstrates strong communication skills and a commitment to continuous learning and development.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Aclara Rf Systems
12.2019 - 06.2022
-Generate accurate quotes for customers using Advance Automation Company’s custom pricing module and Excel spreadsheets
-Process incoming sales orders from distributors
-Respond to customer inquiries from distributor sales representatives and end users regarding product related issues and concerns, order status, shipping questions, etc.
-Provide technical support on product questions
-Work with Advance Automation Company’s custom online product configurator/3D CAD program to assist customers
-Serve as liaison between customers and plant employees
-Follow up with sales leads from various sources
-Embrace opportunities for special projects as necessary
-Monitor competitors’ products to understand their strengths/weaknesses
-Implement marketing initiatives as required
Education
Bachelor Of Computer Science - Computer Science And Programming
Chicago Vocational Career Academy
Chicago, ILSkills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
Additional Information
Great typer
Great work with video editing and photo shop
All around fast learner and responsible associate to have on your team!
Timeline
Technical Support Representative
Aclara Rf Systems
12.2019 - 06.2022
Bachelor Of Computer Science - Computer Science And Programming
Chicago Vocational Career Academy
Similar Profiles
Aboudoula Zark NonniAboudoula Zark Nonni
Electromechanical Technician at Rf Systems S.r.l.Electromechanical Technician at Rf Systems S.r.l.
Arya VahanianArya Vahanian
Sr. Network Administrator at Empower RF SystemsSr. Network Administrator at Empower RF Systems
Adam LoyolaAdam Loyola
Electric Meter Technician at Aclara Smart Grid Solutions - Con EdisonElectric Meter Technician at Aclara Smart Grid Solutions - Con Edison