Detail oriented professional with 5.5 years of work experience and proven knowledge of leadership, problem-solving, excellent communication, interpersonal/creative thinking skills and workflow prioritization. Aiming to leverage my abilities to be successful in my career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development/Peer Supervisor
SeaCrest Recovery Center
10.2023 - Current
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
Improved the overall recovery process for clients by advocating for their needs within the treatment team.
Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
Conducted regular check-ins with clients, monitoring progress and addressing any barriers to recovery.
Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each client''s unique needs.
Maintained confidentiality while sharing success stories with other professionals to promote best practices in peer recovery roles.
Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
Business Development Representative
Whitelight Behavioral Health
05.2023 - 09.2023
Maintained extensive knowledge of company and services to provide top-notch expertise to customers.
Developed business pipeline using cold and warm techniques.
Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Used SalesForce to handle current portfolio and prospective leads.
Networked among local business and community organizations to develop leads and generate business.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Peer Outreach Team Lead
Greater Cincinnati Behavioral Health Services
05.2022 - 05.2023
Generated recovery reviews and performance documents to track referral process.
Referred patients to community resources for housing or treatment or to assist in recovery from mental health or substance use disorder
Encouraged patient participation in individual and group sessions to improve communication, coping and life skills.
Shared personal experiences of recovery to build sense of hope in clients.
Promoted change in clients with motivational interviewing to redirect negative views.
Notified employees of policy and procedure changes to promote overall compliance.
Delegated tasks to team members according to individual strengths.
Communicated employee, individuals served and workplace needs to managers.
Taught company procedures to new employees and increased progress by identifying areas of weakness.
Conducted employee evaluations and documented overall progress.
Assisted managers with employee recruitment and interviews.
Set performance goals for staff members and helped teams meet important deadlines.
Coordinated employee schedules according to availability and approved shift changes.
Recommended employees for promotion and performed corrective actions to reduce misconduct.
Reviewed and revised sustainability proposals or policies.
Distributed and created brochures and pamphlets to promote services.
Collaborated with clinical team to meet golden thread.
Built relationships with community partners and the community.
Facilitated and attended team meetings to discuss barriers and worked to overcome them.
Resolved problems and escalated high-level issues to supervisor within established timeframes.
Developed and utilized team building exercises to promote workplace synergy and productivity.
Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
Early Intervention Program Counselor
UC Medical Center
11.2020 - 07.2021
Maintained confidentiality of records relating to clients' treatment.
Guided clients in developing skills and strategies for dealing with problems.
Offered guidance and advice to help cultivate self-esteem and community involvement.
Engaged clients in conversation to determine feelings and apprehensions.
Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
Coordinated referrals to SUD and MH treatment.
Conducted assessment to figure out individuals needs.
Engaged with doctors, nurses and social workers within emergency department to coordinate care.
Peer Recovery Supporter
Brightview Health
01.2020 - 09.2020
Recommended changes in working conditions and equipment to increase business unit and team efficiency.
Administer rapid HIV test to patients in emergency department.
Educate and complete needs assessments/counseling
Build awareness around overall sexual and behavioral health
Linkage to care for HIV, HCV, and SUD
Partner with research team to better assess and provide needs
Create resource packets
Contact and collaborate with treatment facilities to provide linkage
Maintain project logs, reports and records in appropriate files and database(s)
Provide recovery education to service recipients for every phase of recovery journey
Provide model for both people in recovery and staff by demonstrating that recovery is possible
Assist recovering persons to identify their personal interests, goals, strengths and weaknesses regarding recovery
Assist/coach recovering persons develop their own plan for advancing their recovery
Facilitate transition from professionally assisted recovery initiation to personally directed, community supported recovery maintenance
Promote self advocacy
Support connections to community based, mutual self-help groups
Identify barriers to full participation in community resources and developing strategies to overcome those barriers
Resident Advisor
Talbert House Spring Grove
01.2019 - 01.2020
Front desk duties, checking intakes in and contacting intakes
Referred clients to outside social service providers to address psychiatric and personal issues.
Attended treatment team meetings to coordinate care of clients.
Assisted clients in achieving supportive goals to enhance life.
Established trusting, productive relationships with clients to lead to breakthroughs in counseling sessions.
Reviewed and evaluated client progress in relation to measurable goals described in treatment and care plans.
Referred clients to community resources or specialists.
Collaborated with team to coordinate member care and develop treatment plans.
Responded to crisis situations to handle severe mental health and behavioral issues.
Explored and discussed progress toward goals to assist clients.
Maintained confidentiality of records relating to clients' treatment.
Utilized diverse interventions and counseling methods to model coping skills.
Prepared and maintained required treatment records and reports.
Guided clients in developing skills or strategies to help overcome dependencies.
Monitor buildings and grounds to assure safety, custodial care, observation of clients and security of property
Direct client activities
Assist clients and peers in making decisions utilizing established protocol
Recovery House Manager
The Pax House
01.2017 - 01.2019
Staying involved in personal recovery
Keeping track of and performing upcoming intakes and planned discharges
Updating census
Administered random drug and alcohol screens, log them, report them to probation if necessary and proceed with consequences
Facilitated weekly house meetings.
Prepared and maintained records and case files, eligibility information, services provided, narratives of client contacts, and relevant correspondence
Monitored and recorded clients' progress to ensure that goals and objectives were met.
Located barriers to client employment, such as inaccessible work sites, inflexible schedules and transportation problems and work with clients to develop strategies for overcoming these barriers
Developed and maintained relationships with community referral sources, such as schools and community groups.
Discussed options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
Experienced with social media and communications platforms.
Education
No Degree - Psychology
Mount St. Joseph University
Cincinnati, OH
05.2009
High School Diploma -
Batavia High School
Batavia, OH
05.2005
Skills
Lead Development
Cold Calling
Marketing Support
New Business Identification
Leadership
Balance Accounts
Performance Improvement
Community Outreach Programs
Creative Solutions
Affiliations
Ohio Deflection Association
Hamilton County Peer Advisory Board
Certification
CDCA- Certified Chemical Dependency Counselor Assistant