
Empathetic and results-driven professional with a strong background in vocational counseling, employment services, and human-centered program support. Experienced in guiding individuals toward personal and professional growth through advocacy, resource coordination, and skill development. Known for fostering trust, motivating clients and teams, and maintaining composure in fast-paced environments. Seeking opportunities to lead, coordinate, and make meaningful impact within community-based, educational, or organizational settings.
Collaboration & Outreach with OMH, Individual Service Plan Development, Staff Action Plan Development, Intake Facilitation, Program Enrollment, Oversight of Employment Support Service Provisions, Documentation Revision, Editing, Intervention, Review Processes, Individual Counseling, Job Coaching, Caseload Review, Personal Characteristic Surveys, Community Outreach, Support Team Consultation, External Support Collaboration, Delegating, Documentation.
Collaboration & Outreach with Acess-VR, Job Development, Application Development, Employer Contact, Interview Preparation, Job Coaching, Skills Development, Documentation.
Provide Direct-Hands-On Care to Residents, Clean and Sanitize Environment, Assist with Feeding, Ensure Proper Wound Care & Cleaning, Report Incidents & Concerns of Care.
Documentation and Compliance with OASAS, Facilitate Group Counseling (min. 6, max. 18), Individual Counseling, Family Counseling Sessions, Documentation of Services, Organizational Communication, Receive and Relay Referrals, Supervise Facility on Weekends, Coordinate and Oversee Family Visitation.
Trained new employees on company policies, procedures, and job responsibilities. Ensured compliance with health and safety regulations, maintaining a safe working environment for staff and customers. Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards. Promoted a positive work environment through open communication and constructive feedback.
Coordinated rehearsal schedules and managed communication between students and instructors. Facilitated workshops on performance techniques, enhancing student engagement and skill development. Mentored new teaching assistants in departmental procedures and effective teaching strategies. Supported classroom maintenance and upkeep, organizing books, and materials. Supported classroom activities, tutoring, and reviewing work. Tutored struggling students individually and in small groups to reinforce learning concepts.
Maintained accurate cash drawer balance throughout shifts. Provided exceptional customer service, addressing inquiries and resolving issues promptly. Assisted with inventory management by restocking shelves and organizing merchandise displays. Trained new cashiers on operational procedures and customer service standards. Implemented best practices for checkout efficiency, reducing wait times for customers.
Coordinated space utilization initiatives, optimizing campus facilities for diverse functions. Led emergency preparedness planning, ensuring readiness for potential crises on campus. Trained staff on safety protocols and best practices in facility management procedures. Streamlined reporting processes using facility management software to enhance communication across departments. Created management reports outlining important facility statistics. Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations. Accounted for building usage and organizational needs when planning maintenance activities.
Facilitated community-building activities to enhance resident engagement and promote inclusivity. Mentored new Resident Assistants, sharing best practices for effective resident support and engagement. Assisted in the planning and execution of educational programs addressing student needs and interests. Conducted regular safety inspections, ensuring adherence to policies and promoting a secure living space. Led initiatives focused on wellness promotion, contributing to a supportive residential community atmosphere. Attended, participated, and contributed to monthly staff meetings addressing resident needs. Assisted residents in preparing for activity and social programs. Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Supervised daily cleaning operations, ensuring adherence to hotel standards and guest satisfaction. Trained and mentored new housekeeping staff on efficient cleaning techniques and safety protocols. Implemented inventory management processes for cleaning supplies, optimizing usage and reducing waste. Conducted regular inspections of guest rooms to maintain high cleanliness standards and address issues promptly. Collaborated with front desk staff to prioritize room turnover during peak check-in/check-out times.
Provided administrative support, ensuring efficient operation of office processes and communication flow. Developed and maintained filing systems, improving document retrieval efficiency by streamlining organization. Collaborated with departments to create informative materials, ensuring accurate dissemination of student resources.