Kameryn Cooper
Mountain Home,AR
Summary
Accomplished Store Manager with a proven track record at Neuse General Store, enhancing operational efficiency and customer satisfaction through expert retail inventory management and strategic thinking. Excelled in building relationships, managing POS systems, and leading teams to exceed sales goals. Renowned for exceptional customer service management and employee training skills, significantly improving store performance.
Overview
3
3
years of professional experience
Work History
Store Manager
Neuse General Store
10.2020 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Troubleshoot technical issues with point of sale.
- Communicate with point of sale customer service to reconcile any issues with order of operations.
Store Manager/ Product Consultant
Two Old Birds LLC.
10.2020 - 05.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Assisted customers with product needs and introduced new store offerings.
- Demonstrated products to help customers try out offerings before making purchases.
- Attended workshops to learn about new products and then shared this information with customers.
- Compiled and analyzed customer data and reports to prepare for on-site engagements.
- Established long term customer relationships by using effective communication and active listening skills.
- Helped identify product gaps and opportunities to improve product position in market.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Centennial High School
Franklin, TN06.2014
Skills
- Retail Inventory Management
- Operations Management
- POS Systems
- Employee Training
- Customer Service Management
- Customer Response
- Strategic thinker
- Vendor Management
- Systems and software expertise
- Relationship building and management
Timeline
Store Manager
Neuse General Store
10.2020 - 05.2023
Store Manager/ Product Consultant
Two Old Birds LLC.
10.2020 - 05.2023
High School Diploma -
Centennial High School
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