Kameryn McElroy

• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Reviewed existing accounts for accuracy of information and compliance with regulations.
• Responded promptly to customer emails, phone calls and requests for information.
• Promoted additional bank services through personal contact with customers.
• Researched customer inquiries and reported findings in a timely manner.
• Participated in training sessions regarding new banking products or services.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Provided customer service to clients, including answering questions and resolving issues.
• Identified potential fraud risks on accounts and reported suspicious activities to management.
• Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
• Used customer and bank records to investigate and correct errors upon customer request.
• Maintained and built strong client relationships through quality, personalized interactions.
• Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
• Maintained customer data confidentiality while inputting information into system.
• Entered new account information into computers and filed related forms and other documents.
• Executed wire transfers of funds in compliance with banking best practices.
• Collaborated with team members to meet branch targets and objectives.
• Assisted and advised customers on using online and mobile banking systems.

• Managed serving operations
• Oversaw restaurant operations ensuring smooth shifts
• Enhanced ability to address and resolve customer concerns swiftly
• Consistently monitored and evaluated staff performance to ensure excellent customer service.
• Trained new servers on proper customer service techniques, menu items, and food preparation methods.
• Resolved customer complaints in a timely manner to maintain good relationships with guests.
• Balanced registers at end of each shift

• Developed and implemented marketing campaigns to increase product awareness.
• Analyzed customer insights data to optimize customer engagement strategies.
• Assisted with the development of promotional materials, such as brochures and flyers.
• Managed relationships with external vendors for advertising and promotional services.
• Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
• Executed strategic marketing plans to drive growth and retention and overall revenue for business.
• Used brochures, data and slides to prepare proposal presentations.
• Supported marketing team in developing promotional strategies and targeted campaigns.

• Served as STEM teacher aid with independent classroom responsibilities
• Instructed students in science and engineering concepts
• Developed and implemented lesson plans that incorporated technology-based activities to enhance student learning.
• Collaborated with colleagues to develop innovative approaches to teaching STEM topics.
• Conducted research on best practices in STEM education and used results to improve curriculum design.
• Integrated project-based learning into classroom activities for a more hands-on approach.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Executed online order tasks to sustain up-to-date stock records
• Calculated and recorded end-of-day earnings

Water Instructor Duties

• Held dual roles including in-water instruction and reception duties
• Instructed children aged 3 months to 12 years in water safety
• Kept parents informed of their child's development following every session

Front Desk Duties

• Greeted visitors and provided them with assistance
• Assisted parents with membership needs
• Secured membership enrollments through consistent outreach
• Managed payments and helped resolve issues.
• Answered incoming calls and took messages
• Performed data entry tasks into various computer systems accurately and promptly.
• Maintained a neat reception area by organizing materials and tidying up furniture.