Summary
Overview
Work History
Education
Skills
Timeline
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Kameryn Sutton

Kameryn Sutton

E-store Specalist
San Antonio,TX

Summary

Experienced customer service with over 6 years of experience in the retail and hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

6
6
years of professional experience

Work History

E-store Specialist

HEB Grocery Store
San Antonio, TX
06.2022 - Current
  • The primary point of contact for curbside customers, providing great customer service by phone, as well as in person, to answer product-related questions, substituted or shorted items and any other general questions the customer may have.
  • Review submitted orders to allocate which employees need to go shop which categories (dry, cold, frozen, or bulk) so our orders remain on time and our employees are staying productive.
  • Maintain proper Standard Operating procedures. Make sure the curbside department is clean, all curbside carts are clean without any debris, maintain sanitation schedule, and audit shopped items to ensure our shoppers are following SOP guidelines.
  • Send emails to the e-store leadership team throughout the day to ensure proper communication.
  • Open and close the department.
  • Manage the labor throughout the day.

E-store Personal Shopper

HEB Grocery Store
San Antonio, TX
07.2020 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Maximized efficiency by scanning items quickly and shopping, on average, 150 items per hour and 800-1000 items per day
  • Consulted with customers on food selections and custom order requests.
  • Communicate with other departments regarding substitutions and inform customers of any changes made to their orders.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Loaded groceries into customers' vehicles providing A+ customer service

Front Desk Agent

Hampton Inn By Hilton
Pickerington, OH
05.2019 - 02.2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used ONQ software to process reservations, check-ins, and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.

Sales Floor Associate,Apparel

Walmart
Reynoldsburg, OH
03.2017 - 05.2019
  • Displayed and organized products in the store to help customers locate products easily.
  • Set up dressing rooms as customers shopped to increase the number of selections and make the experience more enjoyable.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Education

High School Diploma -

Pickerington High School North
Pickerington, OH
05.2018

Skills

  • Product knowledge
  • Organization
  • Written Communication
  • Product and service sales
  • Store opening and closing
  • Compassion
  • Adaptability
  • Organization and Time management
  • Empathy

Timeline

E-store Specialist

HEB Grocery Store
06.2022 - Current

E-store Personal Shopper

HEB Grocery Store
07.2020 - Current

Front Desk Agent

Hampton Inn By Hilton
05.2019 - 02.2020

Sales Floor Associate,Apparel

Walmart
03.2017 - 05.2019

High School Diploma -

Pickerington High School North

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Kameryn SuttonE-store Specalist