Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.
Hi, I’m
Kamesha Morrison
Dallas,TX
Summary
Overview
7
years of professional experience
Work History
GenpactFarmers Branch, TX
Social Media Content Analyst
02.2021 - 07.2022
Job overview
- Contextualized data, analyzed and shared relevant information, and discussed actionable recommendations
- Tracked analytics of social media influence on campaigns for specific market and key campaigns across markets.
- Searched for online conversations about company, brands and competitors to accomplish.
- Prepared market reports and dashboards concerning status and findings and provided insights to key stakeholders.
- Used coordination and planning skills to achieve results according to schedule
Bank of AmericaDallas, TX
Data Entry Clerk II
05.2021 - 11.2021
Job overview
- Data Entry for Explanation of Benefits documents
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
Brink's Home SecurityFarmers Branch, TX
Customer Technical Support Representative
01.2021 - 05.2021
Job overview
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
Willis Towers WatsonRichardson, TX
Customer Service Representative/Call Center
06.2019 - 01.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
IQORRichardson, United States
Customer Care Representative
12.2018 - 06.2019
Job overview
- Identify and assess customers' needs to achieve satisfaction
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotes.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
TeleperformanceShreveport, LA
Customer Service Representative
06.2016 - 12.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Southwood High SchoolShreveport, LA
High School Studies from High School Education
University Overview
Southern University of ShreveportShreveport, LA
Nursing Assistant Certification from Nursing Administration
03.2015
University Overview
Skills
- Database Skills
- Social Media Engagement
- Industry Trends
- Social Media Content Writing
- Survey Design and Development
- Computer Proficiency
- Customer Demographics
- Social Media Digital Marketing
- Corporate Policies and Procedures
- Marketing Initiatives
- Developing Presentations and Reports
- Social Media Monitoring
- Consumer Buying Habits
- Data Visualization
- Issue Resolution
- Reputation Management
- Customer Feedback
- Reading Comprehension
- Client Retention
- Sales Support
- User Experience
- Email Promotions
- Providing Feedback
- Corporate Communications
- Social Networking
- Critical Thinking
- Public and Media Relations
- Community Relations Management
- Brand Visibility
- Customer Needs Assessments
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Data Entry Clerk II
Bank of America
05.2021 - 11.2021
Social Media Content Analyst
Genpact
02.2021 - 07.2022
Customer Technical Support Representative
Brink's Home Security
01.2021 - 05.2021
Customer Service Representative/Call Center
Willis Towers Watson
06.2019 - 01.2021
Customer Care Representative
IQOR
12.2018 - 06.2019
Customer Service Representative
Teleperformance
06.2016 - 12.2018
Southwood High School
High School Studies from High School Education
Southern University of Shreveport
Nursing Assistant Certification from Nursing Administration
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