Summary
Overview
Work History
Education
Skills
Timeline
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Kamesha Waters

Morrow,GA

Summary

Accommodating Patient Care Representative proficient in working to ensure the best interests of health care provider's clients are being met. Adept at scheduling appointments, reducing financial risks, and recognizing the urgency of patients' complaints. Excellent customer service skills to remain professional and collected in tense situations.

Overview

12
12
years of professional experience

Work History

Patient Care Representative

Grady Memorial Hospital
Atlanta, GA
02.2021 - 09.2024
  • Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
  • Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
  • Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
  • Greeted patients upon arrival and maintained a clean reception area for visitors.
  • Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.

Patient Account Representative

Wellstar Hospital
Morrow, GA
06.2018 - 01.2021
  • Provided customer service to patients regarding billing inquiries and account information.
  • Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
  • Processed payments from patients and maintained accurate records of all transactions.
  • Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
  • Performed monthly reconciliations of patient accounts to ensure accuracy of financial data.
  • Verified accuracy of medical coding for services rendered by healthcare providers.

Retention Customer Service Representative

AT&T
Little Rock, AR
01.2013 - 05.2018
  • Answered incoming customer inquiries via phone, email and live chat.
  • Provided customers with product and service information.
  • Verified customer information and processed orders accurately.
  • Identified customer needs to upsell products or services.
  • Informed customers of deals and promotions.
  • Maintained records of customer interactions, transactions, comments and complaints.

Education

High School Diploma -

J. A. Fair High School
Little Rock, AR
05-2010

Skills

  • Insurance Practices
  • Patient Relations
  • Patient Education
  • Goal Setting
  • Multitasking ability
  • Medical Billing
  • Patient Information Verification
  • Patient Scheduling
  • Appointment Scheduling
  • Payment Collection
  • Healthcare operations
  • Call decisioning
  • High-volume call centers

Timeline

Patient Care Representative

Grady Memorial Hospital
02.2021 - 09.2024

Patient Account Representative

Wellstar Hospital
06.2018 - 01.2021

Retention Customer Service Representative

AT&T
01.2013 - 05.2018

High School Diploma -

J. A. Fair High School

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Kamesha Waters