Kamesha Wilburn-Smith
HOUSTON,TX
Summary
Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills. Meticulous Dispatch Supervisor with 5-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. Responsive Dispatch Supervisor skilled managing various aspects of fleet transportation dispatch. Bilingual professional determines workforce needs and workload planning.
Overview
18
18
years of professional experience
Work History
Technical Support Representative Team Lead
Apple
07.2021 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Technical Support
Verizon Wireless
10.2020 - 06.2021
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
Dispatch Supervisor Documentation
Parker Hannifin Corp.
10.2016 - 10.2020
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Enhanced documentation accuracy by thoroughly reviewing and verifying data in records.
- Streamlined filing processes for improved efficiency, resulting in decreased retrieval times for essential documents.
Floor Supervisor
Aldi Warehouse
08.2012 - 10.2016
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Documentation Clerk
Covenant Medical Center
05.2011 - 02.2012
- Enhanced documentation accuracy by thoroughly reviewing and verifying data in records.
- Streamlined filing processes for improved efficiency, resulting in decreased retrieval times for essential documents.
- Collaborated with cross-functional teams to ensure consistency and clarity in document contents.
- Maintained an organized and secure filing system, ensuring protection of sensitive information.
- Supported audit preparation by maintaining accurate and up-to-date document archives.
- Assisted with the development of training materials to improve team members'' understanding of proper documentation procedures.
- Improved interdepartmental coordination by creating a centralized repository for shared resources and reference materials.
- Assisted in the evaluation of new technology solutions to enhance the organization''s ability to manage its documentation effectively and securely.
- Provided expert guidance on documentation standards, helping colleagues across departments maintain high-quality work products.
- Developed a comprehensive tracking system that allowed for quick retrieval of essential records during time-sensitive situations.
Dispatch Supervisor
Onshore Resources
03.2006 - 04.2011
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
Education
No Degree - Education of The Speech Impaired
Houston Community College
Houston, TX01.2016
High School Diploma -
Coronado High School
Lubbock, TX05.2001
Skills
- User Credential Management
- Network Diagnostics
- Data Recovery
- User Support
- Technical Support
- Attendance Documentation
- Knowledgeable in BCIS
- Resourcefulness
- Information Management
- Project Coordination
- Work Independently
Timeline
Technical Support Representative Team Lead
Apple
07.2021 - Current
Technical Support
Verizon Wireless
10.2020 - 06.2021
Dispatch Supervisor Documentation
Parker Hannifin Corp.
10.2016 - 10.2020
Floor Supervisor
Aldi Warehouse
08.2012 - 10.2016
Documentation Clerk
Covenant Medical Center
05.2011 - 02.2012
Dispatch Supervisor
Onshore Resources
03.2006 - 04.2011
No Degree - Education of The Speech Impaired
Houston Community College
High School Diploma -
Coronado High School
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