Kamesha Howard
Senior Administrative Coordinator
Tallahassee,Florida
Summary
Resourceful Medical Administrative Coordinator with the ability to work collaboratively with diverse people in a courteous and effective manner. Proficient in managing and performing, multiple tasks with deadlines. A very quick, hands-on learner that communicate effectively, interpersonally, verbally and in writing. Prepares and review reports with complete accuracy and very good quality. Also, works well independently with minimal supervision.
Overview
18
18
years of professional experience
Work History
Senior Administrative Coordinator
Cayer Behavioral Group (formally Premier Therapy)
Tallahassee, Florida
07.2020 - Current
- Makes copies, sent faxes and handled all incoming and outgoing correspondence.
- Monitored clinical staff work hours, sick days and vacation time.
- Admitted patients to services and completed thorough clinical documentation.
- Assist with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Verify insurance and retrieve authorizations
- Handle medical records request
- Made invoices as needed for certain services
- Handles the credentialing for the company and the therapists
- Conduct orientation for new hires
- Gathered, entered and updated data to maintain departmental records and databases.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Helped in the merger of the company from Premier Therapy Services, LLC to Cayer Behavioral Group.
Medical Office Manager
A Better Way Counseling, Inc
Tallahassee, Florida
05.2019 - 07.2020
- Managed staff scheduling and set patient scheduling policy.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Coordinated logistics for internal and external staff meetings and conferences.
- Organized and maintained documents, files and records.
- Monitored office supplies to replenish needed inventory before depletion.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Temp Worker
Kelly Employment Services
Tallahassee, Florida
09.2017 - 05.2019
- Worked as a Service Dispatch Representative at Redwire. Answering phones and scheduling appointments for techs.
- Receptionist for Kimley Horn. Sorting mail and data entry work
- December 2018 - May 2019: Time Out Due to Difficult Pregnancy.
Choice Counseling Specialist
Automated Health Systems
Tallahassee, Florida
04.2018 - 07.2018
- Maintained high quality consumer service standards in a call center environment.
- Provided unbiased counseling and enrollment activities to the SMMC population to promote enrollment into the Health Plan and PCP of their choice
- Provided basic information about the features of managed care and promotes the appropriate utilization of managed care services
- Explained to potential enrollees which populations are covered and whether enrollment is voluntary or mandatory
- Assists enrollees in mediating and resolving issues related to Enrollment and Disenrollment
- Appropriately handled complaints and grievances by directing those pertaining to
- Health Plans to the appropriate organization and resolving those that are related to the enrollment, disenrollment and Plan Change Process
Scheduling Coordinator
Tallahassee Memorial Physician Partners
Tallahassee, Florida
05.2011 - 07.2017
- Constructed and implemented scheduling templates for all physicians and made changes when needed to the templates
- Verified patient information and updated as needed
- Verified insurance eligibility and benefits
- Scheduled cardiology tests and radiology appointments
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Resolved patient complaints or answered patients questions.
- Entered information into system to update status reports.
- Copied and faxed important information for patient and client records.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Set and confirmed patient appointments.
- Liaison for multiple clinics such as: Peripheral Vascular Disease Clinic, Valve Clinic, A-fib clinic, Heart Failure Clinic, Doctors Memorial (in Perry and Marianna), the AMC clinic in Thomasville and the Capital Health Plan Diagnostic Testing
- Kept up weekly, quarterly, and yearly reports for multiple departments requested
Referral Coordinator
Medical Rehabilitation Specialists & Injury Care Clinic
Tallahassee, Florida
06.2007 - 04.2012
- Handled all incoming and outgoing referrals
- Verified insurance and retrieved authorizations from multiple companies including: Health, Auto and Workers’ Comp
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Managed patient referrals daily through multi-line telephone system.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Filed patient charts
- Handled medical records request
- Scheduled conferences for the physician Collected appropriate co-pays from patients
- Made invoices as needed for certain services and collected payments as required.
Business Manager/Direct Care Worker
Sawmill Academy for Girls
Tallahassee, Florida
07.2005 - 06.2007
- Assisted in the juvenile’s admittance and release paperwork.
- Mentored girls ages 13-18
- Developed strong and trusting rapport with juvenile's to facilitate smooth, quality care.
- Helped juvenile's with problem solving, peer support, victim awareness, anger management and drug rehabilitation, administration of the terms and conditions of the program contract
- Maintained and ensured that the database is accurately recorded and updated as necessary.
- Maintained an organized system of correspondence and resource filing as well as a tracking system.
- Helped with preparation of Quality Assurance as directed.
- Maintained accountability for petty cash, reviews and processes invoices and maintains a purchase log.
- Assisted with pre-employment and new employment processing.
- Maintained critical distance and confidentiality when dealing with all program issues.
- Followed all foundation Policies and Procedures including Protected Health
- Typed, filed, and sorted through all correspondence.
- Answered a multi-line phone and directed calls to appropriate areas.
- Ordered supplies for office, facility as well as kitchen.
- Created templates for policy and procedure of inventory throughout facility.
- Assisted in the preparation of supplemental meals.
- Transported patients to medical, dental and personal care appointments.
Sr. Program Assistant POS
Florida State University School of Medicine
Tallahassee, Florida
04.2006 - 04.2007
- Responsible for performing a variety of secretarial, administrative, and accounting functions to support the department of Geriatrics which includes but is not limited to: Maintained individual faculty calendars
- Recorded minutes in meetings
- Purchased supplies and equipment
- Prepared all correspondence and ensured appropriate signature, filing and distribution
- Open, sort and route correspondence to appropriate staff Answer telephones and route calls to appropriate staff Maintain files for the department
- Assist in arranging department meetings for all faculty (including regional campus clerkship directors) Assists faculty in distributing educational materials
- Arrange travel for faculty staff, recruits, and consulting visitors
- Initiate travel authorization requests and reimbursements according to university policy Handle all administrative duties for the Florida Geriatrics Society
- The liaison between the Florida Geriatrics Society and its affiliates.
Education
Associate of Science - Accounting And Finance
Tallahassee Community College
Tallahassee, FLAssociate of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Schedule Management
- Multitasking and Organization
- Data Entry
- Document Management
- Meeting Planning
- Correspondence Preparation
- Calendars Management
- Office Administration Abilities
- Scheduling and Calendar Management
- Customer Service
- Documentation and Recordkeeping
- Administration and Operations
- Report Preparation and Analysis
References
Professional References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Administrative Coordinator
Cayer Behavioral Group (formally Premier Therapy)
07.2020 - Current
Medical Office Manager
A Better Way Counseling, Inc
05.2019 - 07.2020
Choice Counseling Specialist
Automated Health Systems
04.2018 - 07.2018
Temp Worker
Kelly Employment Services
09.2017 - 05.2019
Scheduling Coordinator
Tallahassee Memorial Physician Partners
05.2011 - 07.2017
Referral Coordinator
Medical Rehabilitation Specialists & Injury Care Clinic
06.2007 - 04.2012
Sr. Program Assistant POS
Florida State University School of Medicine
04.2006 - 04.2007
Business Manager/Direct Care Worker
Sawmill Academy for Girls
07.2005 - 06.2007
Associate of Science - Accounting And Finance
Tallahassee Community College
Associate of Science - Health Administration
University of Phoenix
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