Kameshia Greer
Memphis,TN
Summary
Knowledgeable and dedicated professional within the Technical Field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Covid-19 Vaccine Call Center Representative
Navient
Memphis, TN
03.2021 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Certified Medical Assistant
Allstem Connections
Millington, TN, CA
04.2020 - 03.2021
- Use a non-contact thermometer called Therma-scan to take individuals temperatures
- Ask proper screening questions
- Along with ask specific precautionary questions
- To insure the safety of others
- Working from either a tent or behind a screen at the main entrance (in doors) with stickers on the floor advising those in queue where to stand to maintain social distancing
- Should the thermometer read a temperature of 99.5 or higher, the individual will be seated for 10 minutes then retested
- If they test high again, they will be sent home and the temperature taker will denote the resources name.
Clinical Service Desk Analyst/Remote
NTT Data
Plano, TX
07.2018 - 04.2019
- Respond to users' requests via telephone and or email to diagnose/solve issues
- Password reset (eCW, Meditech 5.67, ADP, Teletracking DUO etc.…), restart sessions, adding/reactivating users, printer issues, telephone issues etc.…
- All request was handled through Remedy 9.1 with clear documentation (ticketing system to keep track of all input)
- Utilize technology tools such as Active Directory, DUO, Microsoft Exchange, Citrix, Zendesk, and other 3rd party and in-house software resources to complete tasks
- With permission from user-Remote sessions utilized through Director, Bomgar, & logmein123.com
- Service Level Agreements (SLA’s) and Operational Level Agreements (OLA’s) implemented as well
- Work with Level 2 support to document procedures and update specific departments to help decrease escalations and increase first call resolution
- Responsible for driving resolution of incidents on a 24/7 desk
Traveling Clinical Medical Assistant
Norton Sound Health Corporation, PCC/Outpatient
Nome, AK
12.2013 - 06.2018
- Assist providers daily with care for patients such as triage, setting up exam rooms, assisting with procedures
- Check fax, fax records, and scan records daily
- Monthly clinic rotations such as OB/GYN, Endoscopy, ENT, Cardiology, Pediatric, Dermatology, Urology etc..
- In an outpatient setting
- Refer to paper chart/while using EHR system Cerner
- Use Pyxis to keep count of inventory and administer medications per provider
- Assure patients are taken care of in a timely manner.
Education
A.A.S -
Anthem Career College
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NCCT
TNCPR & First Aide - undefined
American Heart Association
Skills
3 year setting up users in Active Directory & Office 3651 year Troubleshooting VPN Client issues2 years providing support according to Service Level Agreement (SLA’s)1 year troubleshooting and remediating mid level server issues3 years of strong technical and troubleshooting network skillsKnowledge/Experience handling, reporting, in a safety surveillance setting12 years knowledge of several Electronic Systems such as Cerner, NextGen, eCW, CHCS, AHLTA, Athena, TRICARE, MediSoft, Meditech, MEDRA, Citrix, Zendesk, Virtual Desktops etc15 years’ experience in the healthcare space
4 Years Helpdesk/Service Desk Analyst
5 years’ experience in a support role or customer facing service roleWork as an individual and team in a multifunctional environmentKnowledge of mobile apps, connected devices, and digital TV technologyDemonstrates professional customer service skills: solutions mindset, helping to nurture a passion for customer serviceComplaint resolution
[40] WPM
Timeline
Covid-19 Vaccine Call Center Representative
Navient
03.2021 - 03.2022
Certified Medical Assistant
Allstem Connections
04.2020 - 03.2021
Clinical Service Desk Analyst/Remote
NTT Data
07.2018 - 04.2019
Traveling Clinical Medical Assistant
Norton Sound Health Corporation, PCC/Outpatient
12.2013 - 06.2018
A.A.S -
Anthem Career College
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NCCT
TNCPR & First Aide - undefined
American Heart Association