Summary
Overview
Work History
Education
Skills
Timeline
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Kameshia Rogers

Rochester Hills,MI

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

24
24
years of professional experience

Work History

Regional Director of Operations

Community Medical Services
10.2018 - Current
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Defined, implemented, and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Oversaw day-to-day production activities in accordance with business objectives

Chief Operations Officer

Premier Care Inc.
05.2017 - 09.2018
  • Supported business growth through strategic planning and process development.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Made decisions with broad and positive impact on security management operations.
  • Monitored internal controls to protect client facilities and assets.
  • Secured 98% satisfaction rate for all client services offered

Regional Executive Director

Premier Care, Inc.
02.2015 - 04.2017
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Built relationships with government officials and other organizations to secure funding and support for organization.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties in four states.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.

Program Director

Premier Services Of Michigan, LLC
03.2010 - 01.2015
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitored program performance to identify areas for improvement.
  • Recruited and trained staff and volunteers to upgrade collective team skills.

Clerical/Billing Specialist

Premier Services Of Michigan, LLC
02.2009 - 03.2010
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Customer Service Representative II

Blue Cross And Blue Shield Of Michigan
08.1999 - 08.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Promptly responded to inquiries and requests from prospective customers

Education

MBA - Business Administration And Management

University of Phoenix
Tempe, AZ
05.2022

Bachelor of Science - Bachelor of Science in Business

University of Phoenix
Tempe, AZ
06.2019

Skills

  • Customer Inquiries
  • Disaster Preparedness
  • Performance Analysis
  • Coaching and mentoring
  • Effective leader
  • Staff training/development
  • Problem-Solving
  • Process improvements
  • Business Development
  • Recruitment

Timeline

Regional Director of Operations

Community Medical Services
10.2018 - Current

Chief Operations Officer

Premier Care Inc.
05.2017 - 09.2018

Regional Executive Director

Premier Care, Inc.
02.2015 - 04.2017

Program Director

Premier Services Of Michigan, LLC
03.2010 - 01.2015

Clerical/Billing Specialist

Premier Services Of Michigan, LLC
02.2009 - 03.2010

Customer Service Representative II

Blue Cross And Blue Shield Of Michigan
08.1999 - 08.2008

MBA - Business Administration And Management

University of Phoenix

Bachelor of Science - Bachelor of Science in Business

University of Phoenix

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Kameshia Rogers