Kameshia Stinnett
Jonesboro,Arkansas
Summary
To seek a higher position in which can benefit the company by utilizing extensive management and communication, organizational and problem-solving skills, have great leadership skills from older positions where I've held the supervisor role, practiced great ability to motivate other's can exceed and excel within a company, with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call, Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Administrator Assistant
Arkansas State University
2022.09 - Current
- The Administrative Analyst is responsible for researching and preparing special reports, examining and verifying documents, and performing general office duties
- This position is governed by state and federal laws and institution policy.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Arranged conference rooms and facilities to prepare for meetings.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Prepared travel expense and reports to submit for manager's approval.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Facilitated communication between departments by acting as a liaison for interdepartmental requests and updates.
- Coordinated travel arrangements for executives, ensuring a seamless process from booking flights to arranging accommodations.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Improved team collaboration by managing schedules and coordinating meetings for staff members.
- Collaborated with colleagues on creating presentations for meetings resulting in clear communication of ideas.
- Composed, edited and prepared correspondence and other department documents.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Completed multiple tasks simultaneously to optimize project completion.
- Handled administrative duties, filing, and errands.
- Assisted in budget tracking to manage project costs effectively, preventing overruns.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Scheduling: Organize and schedule appointments, meetings, and events, and maintain calendars.
- Handle office equipment, such as fax machines and projectors, and perform proofreading and grammar and spelling corrections.
- Develop and maintain filing systems, both physical and electronic.
- Prepared transportation arrangements, itineraries and expense reports for 5 executives.
Customer Service Representative
TTEC- Bank of America - Remote
2017.05 - 2019.02
- Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
IT Specialist
Conduent Apple- Remote
2017.04 - 2019.02
- In charge of setting up, managing, and troubleshooting the technology systems that a business uses to maintain computer and software networks
- Ability to determine Fraud accounts and potential account breaches through customer verification process.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted mentees in developing self-confidence and positive self-image.
- Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Turbo Tax
2016.12 - 2017.04
- Ability to provide customer service when customer calls regarding issues with Taxes
- Reason for Leave: Seasonal position
- Maintained compliance by adhering to current tax laws and regulations.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Custodian
Nea Hospital
2016.02 - 2016.11
- Housekeeper: Ability to walk, push carts over 30lbs, ability to read and write, ability clean, sanitize, bathroom, and patient’s rooms Reason for Leave: Child Birth, and due to sick child, unable to return within 12 weeks of abstinence.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Correctional Officer
Arkansas Department of Corrections
2012.07 - 2015.01
- Duties were to provide a safe humane environment for staff and inmates; perform security inspections of building security reports; perform security inspections of building and grounds; exercise self-defense tactics; sorting and filing confidential paperwork; Make phone calls
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Documented inmate behavior and activities in logbooks.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Trained and mentored new PBX operations employees.
Residential Care Tech
Jonesboro Human Developmental Center
2011.06 - 2012.07
- Residential Care Assistant/Residential Care Technician: Duties were to facilitate operations and resident care procedures; Plan, organize, and oversee the work of others, participate in emergency searches for runaway clients; identify, evaluate, and initiate emergency procedures; File paperwork; place phone calls; Teach residents to reading, writing and math.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Education
Bachelors - General Studies
Arkansas State University
08.2022
Associate - General Studies
Arkansas State University
08.2019
Skills
- Proficient in PowerPoint
- Excel
- Outlook
- Phone Etiquette
- Account Management
- Supervising Experience
- Training & Development
- Customer Relationship Management
- Customer Acquisition
- Monitoring
- Technical Specialist
- Appointment Scheduling
- Data Entry
- Call Management
- Customer Education
- Administrative Support
- Report Preparation
- Meeting planning
- Transaction Processing
- Travel Arrangements
- Time Management
- Critical Thinking
- Relationship Building
- Office Administration
- Patient Scheduling
- Documentation and Recordkeeping
- Professional and mature
- Deadline-oriented
- Database entry
- Scheduling and calendar management
- Account Reconciliation
- Data Collection
- Strategic Planning
- Schedule Management
- Quality Assurance
- Resourceful
- Project Management
- OSHA Compliance
- Mail handling
- Filing
- Microsoft Office Suite
- Prioritization
- Confidential Document Control
- Report Writing
- Workflow Optimization
- Project Planning
- Performance Improvement
- Workflow Planning
- Internal Communications
- Data Management
- Purchase orders organization
- Records Management Systems
- Internet Research
- Customer Engagement
Timeline
Administrator Assistant
Arkansas State University
2022.09 - Current
Customer Service Representative
TTEC- Bank of America - Remote
2017.05 - 2019.02
IT Specialist
Conduent Apple- Remote
2017.04 - 2019.02
Customer Service Representative
Turbo Tax
2016.12 - 2017.04
Custodian
Nea Hospital
2016.02 - 2016.11
Correctional Officer
Arkansas Department of Corrections
2012.07 - 2015.01
Residential Care Tech
Jonesboro Human Developmental Center
2011.06 - 2012.07
Bachelors - General Studies
Arkansas State University
Associate - General Studies
Arkansas State University
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