Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
15
15
years of professional experience
Work History
Merchandise Stocker
Dollar General Market
05.2025 - Current
Maintained effective team member communication.
Greeted customers and directed to requested products.
Answered customer questions and provided detailed product information.
Performed inventory control, such as counting, and stocking merchandise.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Checked product levels and recommended new purchases.
Received new stock and input values into computer system.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Managed timely and effective replacement of damaged or missing products.
Maintained store assets with effective loss prevention strategies.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Stocked designated items on shelves, end caps and displays.
Labeled products, rotated stock and fronted merchandise for appealing display.
Picked and packed order items.
Stocked shelves to match planogram images and instructions.
Managed products from their arrival to when they were purchased.
Ensured adequate stock levels
Created attractive displays to attract
Packer
Frito-Lay
04.2024 - 05.2025
Complied with safety, health, and environmental regulations as prescribed by law.
Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Proved successful working within tight deadlines and a fast-paced environment.
Trained new employees on proper packing and labeling techniques and to apply best practices.
Adjusted machine settings to accommodate different items and packaging materials.
Monitored packaging machinery to make needed adjustments.
Loaded cardboard boxes into folding machines.
Worked with heights of up to 40 feet on a Mezzanine.
Retail Sales Associate
Goodwill Industries
10.2022 - 04.2024
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Managed efficient cash register operations.
Monitored customers for signs of security concerns and escalated issues to management.
Created inviting environment for customers by maintaining store organization and cleanliness.
Performed cash, card, and check transactions to complete customer purchases.
Used in-store system to locate inventory and place special orders for customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Manufacturing Associate
Randstad
09.2010 - 11.2013
Examined incoming materials and compared to documentation for accuracy and quality.
Organized work to meet demanding production goals.
Made sure that products were produced on time and are of good quality.
Inspected products and machines to maintain quality and efficiency.
Monitored and adjusted machine settings for optimal production output.
Assembled products to meet production requirements and daily established quotas.
Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
Utilized hand tools and machinery to safely complete assembly processes.
Recorded and tracked daily production data for management reporting.
Met production targets and tight deadlines by collaborating closely with team members.
Dietary Aide
Elk Valley Health Services
08.2020 - 09.2021
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Maintained strict levels of cleanliness for tables, floors, and prep areas.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Served meals to residents in accordance with established schedules and dietary procedures.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Followed all food safety regulations while preparing meals for patients.
Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Monitored food quality and freshness throughout day.
Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Demonstrated knowledge of menu items and corresponding ingredients.
Portioned and wrapped food to place directly on plates for service to patrons.
Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Production Worker
Prichard's Distillery
07.2018 - 01.2020
Resolved issues quickly to maintain productivity goals.
Organized work to meet demanding production goals.
Took on additional shifts during peak work periods to keep projects on schedule.
Assembled products according to changing daily work orders and specific customer needs.
Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Prepared reports and technical documentation of day-to-day production processes.
Met production targets and tight deadlines by collaborating closely with team members.
Maintained organized work area by cleaning and removing hazards.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Made sure that products were produced on time and are of good quality.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Hand washed, dried, and filled glass bottles.
Attached labels by hand to each bottle after sealed
Packed product for shipment
Shift Manager
Taco Bell
05.2014 - 06.2018
Excelled in every store position and regularly backed up front-line staff.
Kept employees operating productively and working on task to meet business and customer needs.
Exercised composure under pressure and in escalated customer service scenarios.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Tracked receipts, employee hours, and inventory movements.
Trained and mentored new employees to maximize team performance.
Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
Giles County High School
Pulaski, TN
05.2001
Skills
Stockroom maintenance
Product labeling
Planogram execution
Stock rotation
Pallet jack use
Loading and unloading
Department reset
Cash register operation
Display building
Sales goals attainment
Calm demeanor
Merchandise display
Interpersonal and written communication
Shelf stocking
Policy and procedure adherence
Upselling and cross selling
Point-of-sale system
Visual display arrangement
Sales expertise
Customer service
Dispute mediation
Conflict resolution
Additional Information
Any gaps in work history were spent caring for others. I had the opportunity to take time away from work on several occasions to care for my young children, my elderly parents and most recently my grandchildren.