Kametrica Finch
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Event Organizer/Outreach Assistant
Highlander Research & Ed Center
02.2021 - 09.2023
- Developed and implemented community events for residents.
- Developed and implemented community events for outreach participants.
- Managed enrollment, transportation, and paperwork for individuals in the community outreach program.
- Collaborated with local organizations to reduce violence and retaliation in the community.
- Participated in community clean up to raise awareness of and bring resolution to trash problems within the community.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed accounting records for outreach department and community events.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Made purchase orders for community events and outreach program.
Customer Service Representative
Broadpath Healthcare Solutions
06.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Customer Service Associate
Conduent Global
12.2019 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
Certified Nursing Assistant
Allen Health And Rehabilitation
01.2019 - 12.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Certified Nursing Assistant
Nurses Pro
06.2018 - 12.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Patient Care Assistant
Baptist Medical Center
02.2017 - 05.2018
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Gathered medical information, weight and height measurements and vital signs.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Transported food trays and aided with feeding.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
- Logged and filed classified documents.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Conduent
04.2014 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Certified Nursing Assistant
Lakeland Nursing And Rehabilitation Center
06.2006 - 03.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
Education
High School Diploma -
Jim Hill High School
Jackson, MS05.1998
Skills
- Administrative Procedures
- Outreach Programs
- Community Outreach
- Accounts Payable and Accounts Receivable
- Office Supplies and Inventory
- Outreach Strategies
- Customer Satisfaction
- Outreach Activities
- Purchase Orders
Timeline
Event Organizer/Outreach Assistant
Highlander Research & Ed Center
02.2021 - 09.2023
Customer Service Representative
Broadpath Healthcare Solutions
06.2020 - 02.2021
Customer Service Associate
Conduent Global
12.2019 - 06.2020
Certified Nursing Assistant
Allen Health And Rehabilitation
01.2019 - 12.2019
Certified Nursing Assistant
Nurses Pro
06.2018 - 12.2018
Patient Care Assistant
Baptist Medical Center
02.2017 - 05.2018
Customer Service Representative
Conduent
04.2014 - 02.2017
Certified Nursing Assistant
Lakeland Nursing And Rehabilitation Center
06.2006 - 03.2014
High School Diploma -
Jim Hill High School
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