Kametrius Neal
Summary
Dynamic customer service professional with proven expertise at Velera in complaint resolution and CRM software utilization. Recognized for enhancing customer satisfaction through effective communication and workload management. Committed to continuous improvement and adept at adapting to new challenges, ensuring exceptional service delivery in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Contact Center Representative
Velera
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to manage customer interactions and track service requests effectively.
- Adapted quickly to changes in processes, ensuring consistent service delivery amidst evolving priorities.
- Collaborated with cross-functional teams to streamline communication and enhance customer experience.
- Provided feedback on common customer concerns to improve product knowledge and service strategies.
- Engaged in continuous learning to stay updated on product offerings and industry best practices.
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Customer Service Representative
Chewy
10.2022 - 09.2024
- Assisted customers with inquiries, providing accurate and timely information.
- Handled customer complaints, ensuring resolution and satisfaction.
- Processed orders efficiently, maintaining attention to detail.
- Utilized CRM software to track interactions and follow-up actions.
- Adapted quickly to new systems and procedures during training sessions.
- Developed strong product knowledge to assist customers effectively.
- Supported promotional campaigns by informing customers of current offers.
Education
Dillard High School
05.2019
Skills
- Complaint resolution
- Workload management
- CRM software
- Call handling
- Customer service
- Script adherence
- Building rapport
- Data entry
- Quality assurance
- Payment processing
- Credit adjustments
- Proficient in software
Timeline
Customer Service Representative
Chewy
10.2022 - 09.2024
Contact Center Representative
Velera
Dillard High School