Property Assistant Jones Lang Lasalle Management Service Limited
Hong Kong
05.2015 - 06.2015
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Completed final move-out walk-throughs with tenants to identify required repairs.
Introduced prospective tenants to types of units available and performed tours of premises.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maintained sufficient number of units market-ready for lease.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Handled disciplinary actions, performance appraisals and terminations of company staff.
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