Kami Green
Minneapolis,Minnesota
Summary
Dedicated, service-driven Senior Technology Operations Engineer with 20+ years of combined experience in driving technical operations and delivering innovative solutions. Demonstrates comprehensive understanding of complex systems, IT infrastructure, and process optimization. Skilled in data analysis, technical troubleshooting, and project management, coupled with a commitment to maintaining up-to-date knowledge of new technologies, competitive solutions, and industry trends. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Senior Technology Operations Engineer
Wells Fargo
11.2014 - Current
- Oversaw configuration and support for WebSphere applications by testing functionality and reliability, boosting application performance, optimizing the user experiences
- Identified, resolved, and documented complex technical issues on Linux & Windows-based applications at an enterprise level by applying robust troubleshooting skills to meet and exceed expectations
- Conducted code deployment releases across all environments in accordance with Change Management policies to achieve an 100% success rate on first-time deployments, reducing rollback incidents
- Participated in and understood all testing necessary for a successful disaster recovery execution, securing company contingency plans to assure business continuity
- Brought tremendous value to the organization by meticulously evaluating server health, web server recycles, and configuration changes on both physical and cloud platforms to help maintain uptime rate
- Strengthened technical operations by drafting internal procedures and documentation for 3rd-party and internally-developed software, streamlining software operation procedures and reducing process time
- Managed SSL/TLS certificate renewals using Venafi and monitored application health using tools like Splunk to further the security and performance of enterprise applications, protecting sensitive data and upholding customer trust
- Investigated root causes for operation issues related to server hardware, software applications, operating systems, and networking protocols
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Developed scripts using automation tools like PowerShell or Bash scripting languages to automate repetitive tasks.
Production Support Analyst
Bloom Health
Minneapolis, MN
10.2012 - 07.2014
- Identified and resolved production data errors in the consumer portal and batch applications by utilizing SQL queries to ensure accurate and efficient data processing, reducing the occurrence of errors
- Empowered technical support by collaborating development team to engineer lasting solutions, boosting application stability and user satisfaction
- Assured quality by validating defect-type issues to enhance detection and facilitate swift release for subsequent development, building a reputation for brand quality
- Enabled quick reference for troubleshooting by creating comprehensive records of known issues and workarounds to reduce average resolution time for known issues, increasing the efficiency of support services
- Monitored production processes by using performance metrics and analytical tools to identify potential issues before end-user impact, resulting in more reliable service delivery
Lead Support Engineer
Thomas Reuters
Minneapolis, MN
01.2007 - 10.2012
- Maintained web and application servers in a Software as a Service (SaaS) enterprise environment by leveraging expertise in server architecture and performance testing to significantly improve user experiences
- Supported technical administration by developing comprehensive procedures and guidelines for hosted system configuration and deployment to promote serving continuity, and expediting administrative processes
- Responded to escalated issues by providing advanced diagnosis and troubleshooting for users across Client Services, Developers, and Operations Staff to reduce resolution time maximizing client satisfaction
- Designed, managed, and built major portions of the hosting service center's production, test, and development infrastructure to prevent system outages during deployment, improving overall system reliability
- Adapted flexibly to business needs by integrating new technologies and platforms to contribute to the development of IT infrastructure actively, improving system scalability
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Participated in hiring processes by reviewing applications and assessments, and by participating in interviews
Information Management Specialist
United States Air Force
11.1995 - 08.2000
- Supervised and trained staff of 48 employees
- Conducted yearly staff performance reports
- Coordinated physical fitness program for 240 personnel
- Assisted in the preparation and presentation of management meetings
- Established continuity books and training manuals for new employees
- Designed and updated in house forms and worksheets
- Processed vacation requests and managed military transfer program
- Managed publications library and forms inventory
- Provide primary administrative support to Chief in Command
Education
AAS - Communications
Diploma - Network+
Certification - CompTIA A+
Skills
- Leadership, Advanced Technical Support, Problem-Solving, Workload Prioritization, Analytical Skills, Critical Thinking, Resourceful, Written Communication, Continuous Improvement, Change Management, Root Cause Analysis, Cross-Functional Teamwork
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