Kami Anderson
Arden Hills,MN
Summary
Procurement and sourcing professional focused on supplier management, contract negotiation, and cost optimization in preclinical manufacturing environments. Ensure RFQ compliance and support NPI and ongoing production through strategic purchasing. Collaborate with engineering and operations teams to strengthen supplier performance and drive continuous improvement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Buyer
Harvard Biosciences
02.2024 - Current
- Effectively engage with key suppliers and sustain strategic partnerships to manage procurement of raw materials and components supporting NPI and established product lines.
- Negotiated with suppliers to achieve favorable material costs and terms.
- Analyzed RFQs, ensuring alignment with contract requirements and internal requisitions to facilitate timely procurement.
- Partner with cross functional teams to support new product development.
- Led committees to identify process optimization opportunities, and foster continuous improvement for MRB parts and obsolescence management.
Technical Support Engineer II Data Sciences
Harvard Biosciences
05.2021 - 02.2024
- Led cross-functional efforts to escalate and advocate for timely resolution of customer issues.
- Addressed customer issues with live chats, video meetings and calls through the customer portal.
- Utilized Zendesk, ORACLE JD Edwards and ORACLE Agile for seamless issue tracking and resolution in customer support operations.
- Delivered support through installation of inhalation and respiratory systems, training PIs and PhDs, and management of software and hardware repairs and maintenance.
- Performed operational qualifications for customers’ pre-clinical systems for GLP compliance.
- Authored and maintained user manuals and knowledge base articles for respiratory and inhalation preclinical products.
- Coordinated with manufacturing teams for timely execution of repairs, maintenance, and calibrations.
- Implemented new ideas and processes for department efficiency.
Account Support Specialist/Planner
Lake Air Products
07.2020 - 04.2021
- Evaluated customer orders and created sales orders and jobs in the ERP system for 85 accounts.
- Coordinated customer acknowledgements, order changes, revisions, and responses to requests to improve customer satisfaction.
- Streamlined allocation and scheduling of products to enhance order fulfillment.
- Performed daily, weekly, monthly reports to continuously monitor customer orders for availability of inventory and scheduling.
- Oversaw RMA and complaint resolution processes to ensure timely rework or replacement of parts.
- Collaborated with Quality, Manufacturing, Sales, and Accounting to ensure smooth operations for customers transparently.
US Product Service Manager
Magstim, Inc.
06.2018 - 03.2020
- Performed on-site installations of large capital equipment and provided comprehensive product training to PhDs and technicians.
- Conducted preventative maintenance, resolved technical issues, and implemented software and hardware upgrades at customer locations.
- Provided front line technical support through comprehensive troubleshooting, repairs and testing for customer-returned products.
- Managed paperwork for complaints, audits, product field notifications, and return authorizations in compliance with FDA guidelines.
- Executed sales operations and streamlined logistics for transportation of purchased equipment, ensuring timely delivery.
Research Technician II
Boston Scientific Corporation
11.2017 - 06.2018
- Collaborated with PIs on study tasks, administering anesthesia, collecting data, monitoring animals, and conducting surgeries and necropsies.
- Monitored animal health and assisted in diagnosis and treatment delivery, ensuring well-being in coordination with DVM.
- Maintained compliance with GLP regulations by accurately managing animal treatment records, data forms, and drug logs.
Technical Support Account Manager
APEX Revenue Technologies
05.2017 - 11.2017
- Served as primary contact for technical issues, delivering Tier II support for company software and products to enhance customer satisfaction.
- Collaborated with customers to identify and define new features, coordinating implementation with software engineers to align products with client needs.
- Evaluated and tracked client success with company products, promoting optimal utilization of solutions to drive client engagement.
- Documented, managed, and resolved all technical issues in CRM (Salesforce.com).
- Ensured adherence to processes and procedures, maintained quality standards, and monitored project profitability.
Education
Bachelor of Science - Biology
University of Minnesota
St. Paul, MNAssociates of Applied Science - Veterinary Technology
Argosy University
Eagan, MNSkills
- Strategic procurement
- Supplier management
- Contract negotiation
- Cost optimization
- Raw materials sourcing
- RFQ compliance
- Cross-functional collaboration
- Product development support
- Process optimization
- Material management
- Supply chain coordination
- ERP and CRM systems
Personal Information
Title: Procurement & Sourcing Professional
Certification
APICS CSCP Course completed; certification exam is scheduled, Certified First Responder of CPR, AED
Timeline
Buyer
Harvard Biosciences
02.2024 - Current
Technical Support Engineer II Data Sciences
Harvard Biosciences
05.2021 - 02.2024
Account Support Specialist/Planner
Lake Air Products
07.2020 - 04.2021
US Product Service Manager
Magstim, Inc.
06.2018 - 03.2020
Research Technician II
Boston Scientific Corporation
11.2017 - 06.2018
Technical Support Account Manager
APEX Revenue Technologies
05.2017 - 11.2017
Bachelor of Science - Biology
University of Minnesota
Associates of Applied Science - Veterinary Technology
Argosy University