Kami Anderson
Lino Lakes,MN
Summary
Experienced and results-driven professional with a background as a Buyer in the pre-clinical segment. Demonstrated ability to manage multiple supplier relationships, exhibiting strong communication skills and fostering collaboration across departments. Played a key role in the successful launch of new product introductions through innovative strategies and meticulous attention to detail. A hardworking and analytical individual consistently delivering exceptional results in a fast-paced and dynamic environment.
Overview
20
20
years of professional experience
Work History
Buyer
Data Sciences, a division of Harvard Biosciences
02.2024 - Current
- Effectively engage with key suppliers and sustain strategic partnerships
- Manage supplier negotiations to optimize material costs
- Partner with cross functional teams to support new product development
- Analyze RFQs and monitor alignment with contract requirements
- Manage supplier corrective actions and quarterly reviews
- Contributed on committees to identify opportunities for process optimization and promote a culture of continuous improvement
Technical Support Engineer II
Data Sciences, a division of Harvard Biosciences
05.2021 - 02.2024
- Provided comprehensive support by installing inhalation and respiratory systems, training PIs and PhDs, and managing field repairs and maintenance of software and hardware
- Performed operational qualifications for customer’s pre-clinical systems for GLP compliance
- Lead cross functional efforts to escalate and advocate for the resolution of customer issues
- Addressed customer issues with live chats, video meetings and calls through the customer portal
- Utilized Zendesk, ORACLE JD Edwards and ORACLE Agile for seamless issue tracking and resolution in customer support operations
- Authored and maintained user manuals and knowledge base articles for respiratory and inhalation preclinical products
- Collaborated with manufacturing teams to ensure timely coordination of repairs, maintenance and calibrations
Account Support Specialist/Planner
Lake Air Products
07.2020 - 04.2021
- Evaluated customer orders and created sales orders and jobs in ERP system for 85 accounts
- Established efficient allocation and scheduling of products
- Managed customer acknowledgements, order changes, revisions, and responses to requests
- Performed daily, weekly, monthly reports to continuously monitor customer orders for availability of inventory and scheduling
- Managed RMA and complaints to ensure all parts are reworked or replaced in a timely manner
- Collaborated with Quality, Manufacturing, Sales, and Accounting to ensure smooth operations for customer transparently
US Product Service Manager
Magstim, Inc.
06.2018 - 03.2020
- Provided front line technical support through comprehensive troubleshooting, repairs and testing for customer-returned products
- Performed on-site installations of large capital equipment and provided comprehensive product training to PhDs and technicians
- Conducted preventative maintenance, resolved technical issues, and implemented software and hardware upgrades at customer locations
- Managed timely paperwork of all complaints, audits, product field notifications and return authorizations following FDA guidelines
- Executed detailed sales operation tasks and streamlined logistics for the transportation of purchased equipment
Research Technician ll
Boston Scientific Corporation
11.2017 - 06.2018
- Ensured animal well-being by assisting in diagnosis, delivering prescribed treatments and monitoring health progress in coordination with DVM
- Collaborated with PIs on various study tasks, including administering anesthesia, collecting data, monitoring animals, conducting surgeries, performing necropsies and carrying out euthanasia procedures
- Accurately maintained all necessary records to ensure compliance with all applicable regulations, ie GLP, including animal treatment records (via eSerius), data forms, and drug logs
Technical Support Account Manager
APEX Revenue Technologies
05.2017 - 11.2017
- Served as the primary contact for technical issues, providing Tier ll support for company’s software and products
- Worked with customers to specify new features and facilitate implementation with software engineers
- Documented, managed, and resolved all technical issues in CRM (Salesforce.com)
- Reviewed and monitored client success with company products ensuring optimal utilization of the company’s products and tools
- Ensured adherence to processes and procedures, maintained quality standards, and monitored project profitability
Technical Customer Support Engineer
VIDA Diagnostics
01.2017 - 04.2017
- Implemented and upgraded VIDA product solutions (included on-site and remote installations)
- Tier 1, 2 and 3 levels of support for maintenance of all VIDA products
- Customer support documentation and tracking in accordance with FDA regulations
- Supported data transfer mechanisms including AG MedNet, sFTP, ShareFile and LifeIMAGE
Applications Support Specialist
St. Jude Medical
01.2014 - 01.2017
- Provided high-level technical support for Electrophysiology and Vascular equipment for demanding cardiovascular laboratories, which included hardware and software
- Expertly performed remote support for diagnosis and resolution of issues
- Provided on-site preventative maintenance and assisted with installation of new electrophysiology equipment
- Documented all alleged deficiencies from customers in accordance with FDA regulations
- Collaborated with Field Technical Specialists and Field Clinical Engineers to resolve clients’ issues
- Coordinated all service and application calls
- Increased company revenue by upselling maintenance and providing estimates for service and products
Education
Bachelor of Science - Biology
Associate of Applied Science - Veterinary Technology
Skills
- Microsoft Office
- Oracle JDE Edwards
- Oracle Agile
- Azure DevOps
- Purchase order management
- Relationship building
- Multi-tasking strength
Supplier relationship management
Inventory monitoring
Customer service
Verbal and written communication
Negotiation
Resourcefulness
Continuous process improvements
Timeline
Buyer - Data Sciences, a division of Harvard Biosciences
02.2024 - Current
Technical Support Engineer II - Data Sciences, a division of Harvard Biosciences
05.2021 - 02.2024
Account Support Specialist/Planner - Lake Air Products
07.2020 - 04.2021
US Product Service Manager - Magstim, Inc.
06.2018 - 03.2020
Research Technician ll - Boston Scientific Corporation
11.2017 - 06.2018
Technical Support Account Manager - APEX Revenue Technologies
05.2017 - 11.2017
Technical Customer Support Engineer - VIDA Diagnostics
01.2017 - 04.2017
Applications Support Specialist - St. Jude Medical
01.2014 - 01.2017
Argosy University - Associate of Applied Science, Veterinary Technology
University of Minnesota - Bachelor of Science, Biology
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