Kami Armas
Orlando
Summary
Performance-driven leader with over 14 years of customer service and sales experience, including nearly eight years in Vivint's Inbound Revenue organization.
Overview
20
20
years of professional experience
Work History
Performance Specialist
Vivint Inc.
Provo, UT
09.2025 - Current
- Deliver real‑time coaching and constructive feedback to improve consultative selling, objection handling, customer experience, and revenue performance.
- Analyze individual and team KPIs, quality evaluations, and sales metrics to identify trends and implement targeted coaching strategies.
- Coach, mentor, and develop 15–20 Inbound Revenue Specialists through live call coaching, side‑by‑side observations, weekly performance reviews, and individualized coaching plans.
- Partner with inbound revenue leadership to strengthen accountability, team morale, operational efficiency, and overall department performance.
- Support onboarding and ongoing development with product training, coaching resources, and continuous learning initiatives.
- Develop coaching resources and training materials to accelerate ramp time and reinforce department best practices.
- Assist specialists with escalated customer situations by providing guidance that preserves a customer‑first approach.
- Recognized as a trusted leadership resource for mentoring team members and fostering a high-performing culture.
Inbound Revenue Specialist
Vivint, Inc.
Provo, UT
10.2018 - Current
- Consistently generate incremental revenue by identifying customer security needs and recommending tailored product upgrades.
- Troubleshooting equipment issues and providing effective first-call resolutions that minimize service cancellations.
- Enhancing customer experience during move processes by recommending flexible move options, account transfers, and deferred accounts.
- Serve as a subject-matter resource to peers by answering daily product and process questions, reducing escalations and improving team productivity.
- Chose to participate in special projects and pilot programs, providing actionable feedback that shaped the rollout of new offers and initiatives.
- Recognized for consistently exceeding individual revenue goals through a customer-first approach and needs-based product recommendations.
Customer Service and Sales Representative
Floral Resources Hawaii, Inc.
Hilo, HI
01.2011 - 10.2018
- Position is 100% remote and virtual.
- Resolved problems in area of logistics in order to ensure contractual commitments were met.
- Performed special research and technical studies critical to logistic support functions.
- Developed and implemented product marketing strategies including advertising campaigns and sales promotions.
- Planned and directed activities such as sales promotions, coordinating with other department heads as required.
- Conferred with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
- Obtained credit information about prospective customers.
- Bought products from manufacturers and brokerage firms, and distributed them to wholesale and retail clients.
- Recommended products to customers, based on customers' needs and interests.
- Provided customers with product samples and catalogs.
- Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Identified prospective customers by using business directories, following leads from existing clients.
- Monitored market conditions, product innovations, and competitors' products, prices, and sales.
Customer Service and Accounts Receivable
SWF Management, Inc. DBA Winds
Fort Myers, FL
09.2008 - 09.2010
- Monitored operations to ensure that services rendered conformed to company policy and standards.
- Compiled payroll data, entered data and computed and posted wages.
- Inventory control, purchasing, P&L for seven retail locations.
- Maintaining files and records so they remain updated and easily accessible.
- Sorting and distributing incoming mail and prepare outgoing mail.
- Answering phones to take messages or redirect.
Customer Service Representative
Albertsons
Fort Myers, FL
05.2006 - 08.2008
- Demonstrated skillful communication.
- Assisted customers to select and purchase specified merchandise.
- Approved customer's checks and provided check cashing service according to exchange policy.
- Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.
- Resolved customer complaints and requests for refunds, exchanges and adjustments.
- Took orders for such items as decorated cakes, cut flowers.
Education
High School Diploma -
Mariner High School
Cape Coral, FL01-2008
Skills
KPI & Performance Analysis
Performance Coaching
Employee Development
Team Leadership
Customer Experience
Timeline
Performance Specialist
Vivint Inc.
09.2025 - Current
Inbound Revenue Specialist
Vivint, Inc.
10.2018 - Current
Customer Service and Sales Representative
Floral Resources Hawaii, Inc.
01.2011 - 10.2018
Customer Service and Accounts Receivable
SWF Management, Inc. DBA Winds
09.2008 - 09.2010
Customer Service Representative
Albertsons
05.2006 - 08.2008
High School Diploma -
Mariner High School