Kami Blake
Summary
With over 10 years of professional experience in project management, client relations, and creative operations, I have worked with esteemed organizations such as Tufts Health Plan, TIAA, Hill Holliday, and Arnold Worldwide. Throughout my career, I have successfully delivered impactful campaigns, executed complex requests, and efficiently managed projects across multiple departments. This has resulted in improved customer satisfaction, increased revenue, and ensured a high degree of accuracy and compliance. As a consulting professional, I have a strong track record of delivering impactful business solutions. My expertise lies in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. With a focus on client relations, problem-solving, and driving measurable results, committed to achieving success in every endeavor.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant
Synchrony
11.2023 - 12.2024
- Executed 12-month multi-stage initiative that directly led to 6.2 million accounts turning off paper statements for an annual savings of over $12MM
- Digital Campaign Manager overseeing execution of all emails, direct mail, and statement inserts
- Work with agile teams and stakeholders across functions to deliver coordinated rollouts tied to strategic growth plan
- Designed and implement testing strategies to constantly improve campaigns
- Serve as primary communication point to the project stakeholders, proactively reporting out status updates
Sr. Client Engagement Manager
Circa Healthcare
01.2022 - 01.2023
- Client: Zoetis
- Successfully managed client relationships and projects, consistently delivering value to the client while driving benefits for the agency
- Accurately forecasted workflow, anticipated financial impacts, ensured prompt and accurate billing, and aligned agency and client business goals for seamless interactions
- Demonstrated a comprehensive understanding of regulatory requirements, including Veeva Vault and legal considerations, ensuring adherence to industry standards
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
Program Manager III
Tufts Health Plan
01.2020 - 01.2022
- Successfully partnered with internal and external stakeholders to assess, implement, and oversee complex requests, initiatives, and projects within assigned programs, driving efficient and effective outcomes
- Led and managed implementations impacting multiple departments, ensuring project success and adherence to governance processes
- Functioned as a project/program manager for implementations involving vendors, ensuring seamless collaboration and efficient project delivery
- Served as a liaison between clients and internal project team, facilitating effective communication and providing timely updates on key projects, requests, risks, mitigation plans, and decisions
Sr. Account Manager Creative Operations
TIAA
01.2011 - 01.2015
- Clients: Internal Clients include Enrollment, Plan Focus, AARP, Test Markets
- Demonstrated exceptional ability to swiftly grasp the intricacies of new, complex client products and requirements, enabling the delivery of strategic and tactical recommendations that effectively supported comprehensive sales and marketing programs
- Fostered effective communication and coordination between various internal and external teams, including design, project management, proofreading, editorial, client experience, marketing, fulfillment, legal/compliance, and external agencies/vendors
- Led and mentored a team of five individuals, providing guidance and support to optimize their performance and drive overall team success
Sr. Agency Project Manager
Hill Holliday
01.2010 - 01.2011
- Client: Bank of America
- Collaborated closely with cross-functional teams within the agency and clients to ensure project adherence to timelines, budgets, and client expectations
- Established productive partnerships with Account Management, Creative, Digital, Broadcast, and Production teams to define project scopes, develop strategies, outline creative requirements, and facilitate the exchange of client feedback, edits, and approvals
- Lead status calls, creative reviews, and client presentations, demonstrating strong communication skills and the ability to convey project progress and ideas effectively
- Planned, designed, and scheduled phases for large projects.
Agency Project Manager
Arnold Worldwide
01.2008 - 01.2010
- Clients: Progressive Insurance, American Red Cross
- Orchestrated seamless execution of projects across diverse marketing channels, including digital, print, and broadcast mediums
- Fostered collaboration and synergy by effectively working across multidisciplinary teams, ensuring the agency consistently delivered strategic and highly creative campaigns
- Client liaison, excelled in communication, efficiently relaying feedback, managing edits, and securing timely approvals throughout the entire program development process
Education
BACHELOR - BUSINESS
Emmanuel College
Boston, MAASSOCIATE - BUSINESS
Bay State College
Boston, MASkills
- Analytical Problem-Solving
- Detail-Oriented Approach
- Client Relationship Management
- Project Execution
- Client Account Management
- Print Production Management
- Creative Project Coordination
- Digital Marketing Strategy
- Strategic Program Leadership
- Team Management
- Workfront Project Management
- Asana Project Management
Certification
Digital Marketing-Hubspot Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementWork from home optionPaid time offPaid sick leaveSoftware
Mac
Microsoft Office
Asana
Workfront
Veeva Vault
Aprimo
Basecamp
Timeline
Consultant
Synchrony
11.2023 - 12.2024
Sr. Client Engagement Manager
Circa Healthcare
01.2022 - 01.2023
Program Manager III
Tufts Health Plan
01.2020 - 01.2022
Sr. Account Manager Creative Operations
TIAA
01.2011 - 01.2015
Sr. Agency Project Manager
Hill Holliday
01.2010 - 01.2011
Agency Project Manager
Arnold Worldwide
01.2008 - 01.2010
ASSOCIATE - BUSINESS
Bay State College
BACHELOR - BUSINESS
Emmanuel College