Kami Bockmon
Wichita Falls,TX
Summary
Dedicated Hospitality Professional experienced in enhancing guest satisfaction through effective seating arrangements and personalized service. Demonstrated ability to thrive in fast-paced environments while managing diverse business needs and maintaining productivity. Committed to creating welcoming experiences for guests by understanding preferences and optimizing service delivery.
Overview
8
8
years of professional experience
Work History
Medical Supply Technician
Hospitality Health ER
Longview, TX
07.2022 - 07.2025
- Managed inventory of medical supplies for emergency care operations.
- Organized and maintained storage areas for optimal supply access.
- Ensured compliance with safety regulations and protocols in supply handling.
- Assisted healthcare staff with equipment setup and patient needs.
- Trained new team members on inventory processes and safety measures.
- Participated in quality assurance checks for supplied medical items.
- Assisted with the ordering, receiving, stocking, and distribution of medical supplies.
- Conducted periodic inspections of all stored items for expiration dates, damage, and took appropriate action when necessary.
Host
Texas Roadhouse
Longview, TX
08.2018 - 09.2022
- Greeted and seated guests promptly upon arrival.
- Managed waitlists during busy shifts to minimize guest wait times.
- Coordinated with servers to enhance dining experiences for guests.
- Assisted in training new hosts on procedures and service standards.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved customer conflicts to maintain a positive dining atmosphere.
Server
Texas Roadhouse Restaurant
Longview, TX
07.2018 - 09.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables and prioritized guest needs efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer complaints with professionalism and empathy to enhance satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Cashier
Dippin Dots
Longview, Texas
03.2017 - 04.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided friendly customer service, assisting with product selection and inquiries.
- Maintained cleanliness and organization of the service area and equipment.
- Assisted in inventory management, restocking popular items as needed.
Education
Union Grove High School
Union Grove , Texas Skills
- Reservation coordination
- Waitlist coordination
- POS operation
- Customer relationship management
- Guest communication
- Training new hosts
- Customer service
- Conflict resolution
- Time management
- Team collaboration
Timeline
Medical Supply Technician
Hospitality Health ER
07.2022 - 07.2025
Host
Texas Roadhouse
08.2018 - 09.2022
Server
Texas Roadhouse Restaurant
07.2018 - 09.2022
Cashier
Dippin Dots
03.2017 - 04.2018
Union Grove High School