Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kami Borgstadt

Moncks Corner,SC

Summary

Dynamic Service Manager at Stevenson Hendrick Toyota with a proven track record in enhancing operational efficiency and driving customer acquisition. Skilled in financial analysis and team leadership, I consistently surpassed KPIs while fostering a collaborative environment. Adept at policy development, I ensure exceptional service delivery and employee retention.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Manager

Stevenson Hendrick Toyota
Jacksonville , NC
10.2022 - 08.2025
  • Implemented efficiency methods to streamline service department operations.
  • Developed marketing plans that increased customer acquisition for service department.
  • Prepared monthly financial statements for management review, enhancing decision-making processes.
  • Recruited and trained new employees, ensuring fulfillment of job requirements.
  • Conducted performance appraisals, providing constructive feedback for staff improvement.
  • Surpassed upper management goals, including KPIs and retention rates for employees and customers.

Service Lane Manager

Stevenson Hendrick Toyota
Jacksonville , NC
08.2019 - 09.2022
  • Reviewed customer feedback surveys regularly to evaluate overall satisfaction levels.
  • Assisted customers with product selection and ordering processes.
  • Trained new employees on the use of computer systems, software applications, order entry systems, products, services, safety protocols.
  • Resolved conflicts between customers and staff professionally and courteously.
  • Developed and implemented policies and procedures to improve customer service efficiency.
  • Provided leadership support to team members during peak times or when additional assistance was needed.

Assistant Service Manager

Stevenson Toyota/Stevenson Hendrick Toyota
Jacksonville , NC
02.2016 - 07.2019
  • Prepared invoices for services rendered and collected payments from customers.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

VIP Coordinator

Stevenson Toyota
Jacksonville , NC
01.2015 - 01.2016
  • Collaborated closely with other staff members to provide a pleasant experience for all guests.
  • Greeted customers, identified their needs and provided assistance.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Responded to inquiries from potential customers via email and telephone.
  • Coordinated various activities between departments related to projects managed by the General Manager.

Education

High School Diploma -

Quincy Senior High School
Quincy, IL
06-2022

Some College (No Degree) -

John Wood Community College
Quincy, IL

Skills

  • Service operations management
  • Financial analysis
  • Business development
  • Goal setting
  • Team leadership and collaboration
  • Risk management
  • Employee recruitment
  • Policy development

Certification

  • Toyota Service Manager College graduate

Accomplishments

  • Manager of the month

Timeline

Service Manager

Stevenson Hendrick Toyota
10.2022 - 08.2025

Service Lane Manager

Stevenson Hendrick Toyota
08.2019 - 09.2022

Assistant Service Manager

Stevenson Toyota/Stevenson Hendrick Toyota
02.2016 - 07.2019

VIP Coordinator

Stevenson Toyota
01.2015 - 01.2016

High School Diploma -

Quincy Senior High School

Some College (No Degree) -

John Wood Community College

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