Kami Brightenburg
Layton,UT
Summary
Dynamic Master Esthetician and Founder of KO Beauty LLC, renowned for elevating customer engagement and implementing strategic problem resolution. At Ogden Regional Medical Center, demonstrated exceptional adaptability and effective communication. Achieved a 76% revenue growth in one year through meticulous attention to client needs and innovative marketing strategies. Excelled in inventory control, and enhancing profit margins.
Overview
9
9
years of professional experience
Work History
Master Esthetician, Founder/Owner
KO Beauty LLC
Layton, UT
06.2017 - Current
- Provide high-quality services that include lash extensions and maintenance, lash lift, tinting, microblading, and eyeliner services.
- Educate clients about the importance of proper cleansing techniques, and provide aftercare instructions for the service received.
- Keep detailed records of client visits and preferences, and update accordingly for a seamless experience for returning clients.
- Keep a meticulously maintained clean workspace, sanitize tools after each client to ensure client safety by accordance to state laws and regulations.
- Conduct private consultations with clients to assess individual needs. Discuss the different services available to ensure exceptional service is provided.
- Boosted loyal customer base of 0 to 224 within 2 years; top annual revenue growth of 76% from 2018-2019.
- Developed and implemented marketing promotional campaigns to drive business; boosted sales by 30% from 2017-2018.
- Oversee inventory control, established strong vendor relationships, resulted in a 10% cost reduction that enhanced profit margins.
- Manage day-to-day operations, answer the phone, listened to voicemails, responded to emails, and inquiries, reconcile daily sales, prepare bank deposits, assess financial transaction reports, and log and update weekly reports. quickbooks.
- Participate actively in professional development workshops and trainings in order to remain knowledgeable and up-to-date about current and new trends and techniques related to the field.
Patient Service Registrar (PRN)
Ogden Regional Medical Center
Ogden, UT
11.2015 - 06.2017
- Greet all incoming guests, provide helpful assistance by responding to needs of patients and familY. Ensure superior satisfaction by identifying and resolving patient needs related to patient intake and care, address patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Maintain expected productivity and quality standards. Print daily reports, coordinate with other care teams and employees to provide a seamless experience for patients.
- Check-in patients, efficiently verify demographics, and update accordingly. Obtain prior authorizations from doctors office, scan and file into the electric health record system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records, educated patients on financial assistance
- Obtain informed consent and payment documentation from patients file in system. Assembled registration paperwork and placed identification bands on patient.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Be adaptable with strong problem solving abilities and the ability to stay calm under pressure with effective communication skills.
Education
Master Esthetician
National Institute of Medical Aesthetics
South Jordan, UT06-2017
High School Diploma -
Northern Academy of Math Engineering And Science
Weber State University Davis, UT 05-2007
Skills
- Adaptability
- Meticulous Attention
- Strategic Problem Resolution
- Conflict Resolution
- Strategic Decision Making
- Effective Time Allocation
- Emotional Resilience
- Effective Communication
- Customer Engagement
References
References available upon request.
Timeline
Master Esthetician, Founder/Owner
KO Beauty LLC
06.2017 - Current
Patient Service Registrar (PRN)
Ogden Regional Medical Center
11.2015 - 06.2017
Master Esthetician
National Institute of Medical Aesthetics
High School Diploma -
Northern Academy of Math Engineering And Science
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