Kami Brooks
Summary
Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
Overview
10
10
years of professional experience
Work History
Cashier
Westfield Foods
College Park, Georgia
05.2016 - Current
SummaryResponsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions.Primary responsibilitiesScan items and ensure pricing is correct.Greet customers. Take coupons and scan correctly.Dispense correct change.Take money in the form of cash, credit card, or check.Ask for one or two forms of ID to confirm identity.Validate checks.Issue receipts, refunds, and credits.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Change receipt paper as needed.Resolve amount discrepancies. Bag items carefully. Weigh items.Clean up checkout area with damp cloth and disinfectant. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Take food stamps or WIC coupons.Sell tickets, liquor, lottery tickets, and cigarettes.Bag, box, or gift-wrap merchandise.Process returns and check to see if items are damaged.Answer customers' questions and get a manager if answer doesn't solve the issue.Cash checks and provide change.Return unwanted items to shelves.
Driver
S. Ellis Healthcare
Conyers, Ga.
03.2015 - 03.2016
Transport Clients to there appointments from there homes, and vice verse.
Education
In the process of receiving my GED - Business
Thomas Co. Central High School
2017
Skills
- Talented client relations manager
- Adheres to customer service procedures
- Persuasive speaker
- Multi-line phone operation proficiency
- Strong problem solving aptitude
- Budgeting expertise
Timeline
Cashier
Westfield Foods
05.2016 - Current
Driver
S. Ellis Healthcare
03.2015 - 03.2016
In the process of receiving my GED - Business
Thomas Co. Central High School
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