Kami Burnham
Summary
Technical Support Associate with extensive experience at Sunstone Engineering, specializing in troubleshooting and operational efficiency improvements. Proficient in Python and customer service, successfully resolved equipment malfunctions and implemented preventive measures to enhance performance and customer satisfaction. Committed to continuous improvement and effective teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Associate
Sunstone Engineering
10.2022 - 07.2025
- Provide technical support by troubleshooting with customers and resolving equipment malfunctions.
- Conduct repairs on malfunctioning equipment and ensure timely service.
- Monitor recurring technical issues and contribute to preventive measures.
Junior Software Developer
Infosys
12.2021 - 08.2022
- Assisted in testing applications to verify bug fixes and ensure optimal performance.
- Conducted thorough searches for bugs across various projects and websites.
- Gained hands-on experiences in Python, SQL, HTML, CSS, and JavaScript through training and project contributions.
Catering Specialist
Smoking Apple BBQ
08.2018 - 12.2021
- Developed and implemented a user-friendly catering order form using Google Docs.
- Streamlined catering processes by identifying improvements and implementing best practices.
Education
Associates Degree -
Salt Lake Community College
Salt Lake City, UTSkills
- Analytical and troubleshooting skills
- Verbal and written communication
- Team collaboration
- Adaptability and learning
- Operational efficiency
- Programming: Python, Java, HTML, CSS
- Microsoft Office Suite
- Google Workspace
- Customer service
Certification
- CompTIA Project+ Certification
- ITIL Certificate in IT Service Management: Certificate Number - GR671591531KB
- AWS Certified Cloud Practitioner
Timeline
Technical Support Associate
Sunstone Engineering
10.2022 - 07.2025
Junior Software Developer
Infosys
12.2021 - 08.2022
Catering Specialist
Smoking Apple BBQ
08.2018 - 12.2021
Associates Degree -
Salt Lake Community College
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