Kami Buss
Shavano Park,TX
Summary
Customer-focused product leader with a proven track record at RealTime Software Services, adept in Agile Process Management and maintaining product compliance. Excelled in developing strategic partnerships, leading cross-functional teams, and enhancing product usability. Strong background in managing FinTech and SMS communication integration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Product, Payment and Text Solutions
RealTime Software Services
01.2019 - Current
- Managed a line of four products, including payment and SMS solutions.
- Coordinate effective incorporation of our product with multiple third-party services such as Twilio, Kudosity, CDYNE, PayPal, and Dash Solutions.
- Ensure product upholds data storage, financial service, and SMS communication regulations for all regions.
- Design post-sale training to educate customers on implementation of software products.
- Led team of product specialists handling support, training, onboarding, and sales.
- Developed product roadmap and strategy to ensure successful execution of projects.
- Assessed projects against budgets and timelines and compliance requirements, keeping team and assignments on task.
- Develop and maintain long-term relationships with clients, fostering strong bonds and retention.
- Coordinate support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Collaborated with stakeholders to define product requirements and prioritize initiatives based on business objectives.
- Collaborate with marketing team for product webinars and marketing materials to be used in future promotional efforts.
- Evaluate vendor integration opportunities while fostering new and existing vendor relationships.
- Worked with engineers in an agile environment to improve user experience and confirm builds meet user specifications.
- Engaged customers through interviews to define product vision, features, and releases.
- Helped coordinate testing to verify quality and usability of new product features.
- Acted as a liaison between internal teams and external partners.
Research Assistant/Project Coordinator
Pearson
11.2011 - 08.2018
- Received feedback from customers and field examiners and recommended appropriate steps to reconcile concerns.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Supervised multiple projects from project start through delivery by prioritizing needs and communicating gaps.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Developed and maintained training plans for contract field research examiners.
- Created and owned beta testing process for new software releases.
Education
Bachelor of Arts - Psychology
Doane University
Crete, NENo Degree - School Psychology
University of Missouri - St Louis
St Louis, MOSkills
- Product compliance management
- Product Usability Testing
- Knowledge of JIRA
- Agile Process Management
- Customer Needs Assessments
- Effective Customer Communication
- Personnel management
- Affiliate Management
- Product Demonstration
- Customer Retention
- Product Requirements Definition
- Product Support
Certification
Foundations Pragmatic Certified, Pragmatic Institute, June 2024
Timeline
Director of Product, Payment and Text Solutions
RealTime Software Services
01.2019 - Current
Research Assistant/Project Coordinator
Pearson
11.2011 - 08.2018
Bachelor of Arts - Psychology
Doane University
No Degree - School Psychology
University of Missouri - St Louis
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