Kami Currie
Loxahatchee Groves,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Warranty Coordinator
RQ Building Products
11.2022 - Current
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Monitored inventory levels closely, ensuring necessary parts were available for timely repairs under warranty.
- Conducted regular audits of completed warranty claims, identifying areas for process improvement and cost reduction.
- Assisted in the development of training materials for new hires, contributing to a well-informed team of Warranty Coordinators.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Account Manager
Concierge Communications
05.2019 - 04.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Lead Kennel Technician
Inn the Doghouse
11.2017 - 05.2019
- Managed staff scheduling efficiently, ensuring adequate coverage during peak hours and maintaining high-quality service at all times.
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Addressed any behavioral issues observed promptly using positive reinforcement techniques, promoting good habits among the animals in our care.
- Provided comprehensive training for new staff members, resulting in a more knowledgeable and efficient team of technicians.
- Conducted regular facility maintenance checks to ensure a safe environment for both staff members and animals housed within the kennel.
- Reduced illness outbreaks among animals by maintaining strict sanitation standards in all kennel areas.
- Evaluated the performance of kennel staff regularly, providing constructive feedback and guidance for improvement when necessary.
- Aided in the rescue efforts of local animal shelters during emergency situations such as natural disasters or overcrowding crises.
- Coordinated transportation logistics for animals traveling between facilities or being relocated to new homes, ensuring safety throughout the process.
- Streamlined feeding schedules to ensure consistency in providing balanced nutrition to each animal.
- Promoted a culture of teamwork and collaboration among staff members, leading to increased efficiency in daily operations and improved overall morale within the workplace.
- Maintained detailed records on each animal''s history, vital statistics, and medical treatments, enabling thorough tracking of individual needs and progressions.
- Developed strong relationships with clients, ultimately leading to increased customer satisfaction and retention rates.
Scheduling Coordinator
Green Home Improvements
09.2018 - 04.2019
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Set up impact window and glass appointments with customers.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
Account Manager
Interface Technology Inc
07.2013 - 09.2018
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Communicated regularly with customers regarding account questions and issues.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Education
GED -
South Tech Academy
Boynton Beach, FL06.2012
Skills
- Performance Evaluations
- Persuasive Negotiations
- Account Management
- Qualifying Leads
- Clear Communication
- Reading Comprehension
- Customer Consultations
- Multi-Line Telephone Systems
- Telephone Etiquette
- Time Management
- Data Entry and 10-Key
- Administrative Support
- Microsoft Office
- Warranty Management
- Deadline Management
- Technical knowledge
- Sales Support
- Customer Service
- Attention to Detail
- Multitasking and Organization
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Customer Service Management
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Data Entry
- Office Management
- Scheduling and calendar management
- Appointment Scheduling
- Support Services
- Project Management
- Problem-Solving
- Strong Work Ethic
- Customer relations understanding
- Verbal and written communication
Timeline
Warranty Coordinator
RQ Building Products
11.2022 - Current
Account Manager
Concierge Communications
05.2019 - 04.2021
Scheduling Coordinator
Green Home Improvements
09.2018 - 04.2019
Lead Kennel Technician
Inn the Doghouse
11.2017 - 05.2019
Account Manager
Interface Technology Inc
07.2013 - 09.2018
GED -
South Tech Academy