Kami Davis
Rockingham,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Gerber Collision
04.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
Server
Kickback Jack's
08.2021 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Administrative Assistant
Department Of Social Services
02.2019 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Patient Service Representative
First Health
08.2014 - 02.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC05.2025
Associate of Arts - Social Work
Stanly Community College
Albemarle, NC06.2018
Skills
- Information Security
- Report Generation
- Account Updating
- Appointment Scheduling
- Complaint Resolution
- Data Entry
- Paperwork Processing
- Office Equipment Proficiency
- Client Relations
- Multi-Line Phone Talent
- Key Holder Experience
- Customer Service
- Administrative Support
- Professional Telephone Demeanor
- Recordkeeping Strengths
- Money Handling Abilities
- Clerical Support
- Assertiveness
Timeline
Customer Service Representative
Gerber Collision
04.2022 - 10.2023
Server
Kickback Jack's
08.2021 - 03.2023
Administrative Assistant
Department Of Social Services
02.2019 - 10.2021
Patient Service Representative
First Health
08.2014 - 02.2019
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Associate of Arts - Social Work
Stanly Community College
Similar Profiles
Tyler WaringTyler Waring
Parts Specialist/ Auto Porter at Gerber CollisionParts Specialist/ Auto Porter at Gerber Collision
Christian GarciaChristian Garcia
Collision Estimator at Gerber CollisionCollision Estimator at Gerber Collision
Steven HegemanSteven Hegeman
Auto Body Collision Tech at Gerber Collision and GlassAuto Body Collision Tech at Gerber Collision and Glass
Gabriel GomezGabriel Gomez
Collision Estimator at Gerber Collision & GlassCollision Estimator at Gerber Collision & Glass
CHANTEL PATTERSONCHANTEL PATTERSON
Notary Public at Self Employed ServicesNotary Public at Self Employed Services