Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kami Dunbar

New Orleans,LA

Summary

Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.

Overview

13
13
years of professional experience

Work History

Product Support Specialist

Jack Henry & Associates
01.2021 - Current
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
  • Executed wire transfers, stop payments and account transfers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Opened new accounts and made changes to existing accounts.
  • Received loan and utility payments, sending funds to correct destinations.
  • Handled account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.

Cash Office Associate

Deleware North
04.2017 - 03.2020


  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Researched and resolved account discrepancies.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Investigated daily variances and corrected errors to resolve discrepancies..
  • Researched vendor invoices to verify proper payment for deliveries.

Assistant Manager

Check Into Cash
03.2016 - 01.2017
  • Increased sales revenues by promoting complementary products and educating customers about store products.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Reviewed and validated details of loan applications and closing documentation.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.

Assistant Manager

Big Easy Casino
11.2012 - 05.2015
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Performed paperwork required for monetary transactions.
  • Reset and refilled machines following major payouts.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.

Supervisor

Central Parking System
06.2006 - 11.2010
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Answered general questions about parking fees, facilities and directions.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Medical Coding, C.A.S

Delgado Community College
New Orleans, LA
05.2024

High School Diploma -

John McDonogh High School
New Orleans, LA
05.2002

Skills

  • Administrative Support
  • Cash Handling
  • Technical Support
  • Microsoft Office Specialist
  • Credit and Debt Card Processing
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Accurate Payment Posting

Timeline

Product Support Specialist

Jack Henry & Associates
01.2021 - Current

Cash Office Associate

Deleware North
04.2017 - 03.2020

Assistant Manager

Check Into Cash
03.2016 - 01.2017

Assistant Manager

Big Easy Casino
11.2012 - 05.2015

Supervisor

Central Parking System
06.2006 - 11.2010

Medical Coding, C.A.S

Delgado Community College

High School Diploma -

John McDonogh High School

Similar Profiles

CREATE PROFILE
Kami Dunbar