Kami Floyd
Rowlett,TX
Summary
Organized Patient Service Representative with 21 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
22
22
years of professional experience
Work History
Patient Services Representative
Wellmed Medical Group
06.2002 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX05.1997
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- Customer Service
- HIPAA Compliance
- Medical Terminology
- Eligibility Determination
- Multitasking and Organization
- Money Handling
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
Timeline
Patient Services Representative
Wellmed Medical Group
06.2002 - Current
High School Diploma -
Lakeview Centennial High School
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