Kami Goessling
Customer Service
Saint Charles,MO
Summary
Enthusiastic customer service skills eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what clients and customers want and training in multiple fields and a quick learner. Motivated to learn, grow and excel for any company.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Housecleaning
Advanced Cleaning Concepts
St. Louis, MO
12.2020 - 04.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Developed and maintained courteous and effective working relationships.
Server
Faraci Pizza
Ellisville, MO
05.2015 - 10.2019
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic busy restaurant while maintaining calm, professional demeanor.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Customer Service Specialist
Onsite Staffing
St. Louis , MO
04.2012 - 12.2014
- Assisted customers with opening accounts and signing up for new services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Payroll
- Workers compensation
- Assistant to sales recruiters
Education
Bachelor In Business Administration - Business
South University
Savannah, GA 02.2020 - Current
Skills
Flexible and Adaptable
Google Workspace
Multitasking Abilities
Teamwork and Collaboration
Clerical Support
Training and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housecleaning
Advanced Cleaning Concepts
12.2020 - 04.2022
Bachelor In Business Administration - Business
South University
02.2020 - Current
Server
Faraci Pizza
05.2015 - 10.2019
Customer Service Specialist
Onsite Staffing
04.2012 - 12.2014