Kami Hurley
Riverview,FL
Summary
Attentive Manager experienced in gambling operations with 40 years of customer service in casino settings. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules. Hardworking Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs. Comfortable working alone or with teams to accomplish tasks.
Overview
17
17
years of professional experience
Work History
Casino Pit Manager
Seminole Hard Rock Hotel & Casino, Tampa
10.2008 - Current
- Ensured a high level of customer satisfaction by addressing guest concerns promptly and professionally.
- Evaluated dealer performance regularly through observations and coaching sessions, ensuring consistency in gaming procedures and customer service.
- Played an active role in recruiting new talent for the pit staff team through participation in hiring events and conducting interviews.
- Monitored table games to identify opportunities for process improvements, increasing overall efficiency.
- Analyzed gaming floor performance data to make informed decisions about game offerings and table limits adjustments.
- Developed training programs for new employees, streamlining their onboarding process and reducing turnover rates.
- Provided valuable input during management meetings on improving overall casino operations based on feedback from both staff members and guests.
- Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.
- Conducted regular audits of table games inventory, ensuring accurate accounting of chips and cash transactions.
- Enhanced casino revenue by effectively managing the gaming floor and ensuring smooth operations.
- Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
- Collaborated with other departments such as security, surveillance, and marketing to optimize customer experience within the casino.
- Improved operational efficiency by implementing effective procedures for opening and closing daily activities at the casino pit area.
- Oversaw employee scheduling, balancing staffing needs with budget constraints while maintaining optimal service levels.
- Assisted with the implementation of new table games or rule changes, educating staff on proper gameplay and ensuring a smooth transition for guests.
- Implemented measures to maintain gaming integrity, protecting the casino from potential losses due to cheating or fraud.
- Maintained consistent gameplay standards across all tables through continuous monitoring and coaching of dealers.
- Promoted a safe gambling environment for patrons by monitoring gameplay closely, identifying irregularities or suspicious behavior.
- Cultivated a positive work environment by fostering open communication and encouraging team collaboration among pit staff members.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Monitored gaming operations continuously to check on dealers and players.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interpreted and enforced rules for gameplay and betting limits.
Casino Pit Manager/Table Games Assistant Shift Manager
Harrah's Casino
11.2006 - 09.2008
- Analyzed gaming floor performance data to make informed decisions about game offerings and table limits adjustments.
- Oversaw employee scheduling, balancing staffing needs with budget constraints while maintaining optimal service levels.
- Assisted with the implementation of new table games or rule changes, educating staff on proper gameplay and ensuring a smooth transition for guests.
- Implemented measures to maintain gaming integrity, protecting the casino from potential losses due to cheating or fraud.
Education
Associate of Arts - Psychology
Atlantic Cape Community College
Mays Landing, NJSkills
- Team Management
- Surveillance monitoring
- Casino operations knowledge
- Sales and Marketing
- Table games expertise
- Employee Scheduling
- Technical knowledge
- Employee Relations
- Customer Service
- Paperwork management
- Staff Scheduling
- Financial Management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Relationship Building
- Verbal Communication
Accomplishments
- Received Silver Record through effectively creating Players Edge responsible gaming program.
- Used Microsoft Excel to develop mid-year check-in for entire department.
- Volunteered after hours to develop new craps and roulette dealers.
Affiliations
- Guardian Ad Litem
Timeline
Casino Pit Manager
Seminole Hard Rock Hotel & Casino, Tampa
10.2008 - Current
Casino Pit Manager/Table Games Assistant Shift Manager
Harrah's Casino
11.2006 - 09.2008
Associate of Arts - Psychology
Atlantic Cape Community College
Similar Profiles
Noah TaylorNoah Taylor
Barback/ Bartender at Seminole Hard Rock Hotel & Casino, TampaBarback/ Bartender at Seminole Hard Rock Hotel & Casino, Tampa
Jack McComasJack McComas
Security Officer at Seminole Hard Rock Hotel & Casino TampaSecurity Officer at Seminole Hard Rock Hotel & Casino Tampa
Marco BenitezMarco Benitez
Table Games Dual Rate Dealer at Seminole Hard Rock Hotel & Casino, TampaTable Games Dual Rate Dealer at Seminole Hard Rock Hotel & Casino, Tampa