Hi, I’m
Kami Martorella
100 NE 25th St Cape Coral,FL
Summary
Highly-motivated, customer oriented employee with a strong worth ethic, adept at working effectively under pressure and adapting to new situations and challenges.
Overview
11
years of professional experience
1
Certification
Work History
Cape Pool CleaningCape Coral, FL
Marketing Director/Office Manager
12.2013 - Current
Job overview
- Keep accurate records and maintain bookkeeping and accounting
- In charge of all web, phone and mail marketing ideas and promotions
- Generate leads and follow up with potential customers to increase sales
- Conduct research to determine ideal markets for products and services.
- Oversee receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitor payments due from clients and promptly contact clients with past due payments.
- Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolve customer inquiries and complaints requiring management-level escalation.
MD Now Urgent CareCape Coral, FL
Paramedic
09.2021 - 12.2022
Job overview
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
Urologic SolutionsCape Coral, FL
Front Desk/Medical Assistant
10.2020 - 05.2021
Job overview
- Followed infection control procedures to protect patients and staff in waiting area.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
WellpathFort Myers, FL
Medical Assistant
02.2018 - 09.2020
Job overview
- Worked independently to provide direct patient care to the patient population at the Lee County Jail
- In charge of all of the supply ordering and maintaining a par level of medical supplies
- Worked directly with an outside provider from the AHF clinic and was in charge of running the HIV clinic inside the jail
- Provided monthly reports of infectious disease numbers to the HSA
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Bayfront Health Port CharlottePort Charlotte, FL
Emergency Room Technician
08.2017 - 05.2018
Job overview
- Provides support to Emergency room Nursing staff under the direction of the charge nurse
- Conducted patient assessments under supervision of staff nurses and physicians.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Assisted with CPR and airway clearing procedures during emergencies.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Applied and educated patients on orthopedic devices like crutch walking.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Maintained appropriate inventory levels and replenished treatment areas.
- Triaged patients to award priority to patients with more severe complications.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Built strong and trusting rapport with clients and loved ones.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Attended training to validate or refresh basic professional skills.
- Offered information, support and comfort to patient families.
Riverchase Dermatology & Cosmetic Surgery
Medical Assistant
07.2015 - 12.2015
Job overview
- Conducted interviews with patients to gather medical history, chief complaints, and vital signs.
- Cleaned and maintained medical equipment according to procedures and standards, ensuring proper functionality.
- Enhanced treatment process by transmitting patients' concerns, condition updates, and refill requests to physicians.
- Engaged actively in team meetings, collaborating on workflow enhancements and positively impacting patient population outcomes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
Aims Community CollegeGreeley, CO
Criminal Justice
12.2001
Edison State College
Paramedic
Northeastern Junior College
EMT
Skills
- Microsoft office
- Customer care
- Negotiation
- Relationship Building
- Up-selling
- Product description
- Customer service excellence
- Customer Complaint Resolution
- Processing payments
- Staff training and motivation
- Team member motivation
- Product and service sales
- Appointment Scheduling
- Data Collection
- Problem-solving abilities
- Microsoft office suite
- Creative Problem Solving
- Multi-Task Management
- 10-Key
- Microsoft Outlook
- Prioritization
- Product Promotion
- Researching
- Branding
- Scheduling
- Product Promotions
- Active Listening
- Documentation
- Credit card payment processing
- Critical Thinking
- Customer Assistance
- Creative Thinking
- Detail-Oriented
- Positive Customer Engagement
- Goal-Driven
- Transaction reconciliation
- Report Preparation
- Supply Ordering
Certification
- Paramedic, 08/01/12, Pmd523570
- BLS Certification
- ACLS
- CPR Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementPersonal development programsTimeline
Paramedic
MD Now Urgent Care
09.2021 - 12.2022
Front Desk/Medical Assistant
Urologic Solutions
10.2020 - 05.2021
Medical Assistant
Wellpath
02.2018 - 09.2020
Emergency Room Technician
Bayfront Health Port Charlotte
08.2017 - 05.2018
Medical Assistant
Riverchase Dermatology & Cosmetic Surgery
07.2015 - 12.2015
Marketing Director/Office Manager
Cape Pool Cleaning
12.2013 - Current
Aims Community College
Criminal Justice
Edison State College
Paramedic
Northeastern Junior College
EMT
Similar Profiles
Kyle OliverKyle Oliver
Lead Technician at First Coast Pool CleaningLead Technician at First Coast Pool Cleaning
Matthew LangleyMatthew Langley
Carpet Cleaning Technician at Cape Fear Cleaning SolutionsCarpet Cleaning Technician at Cape Fear Cleaning Solutions
Jekillia JonesJekillia Jones
Clearing at Cape Coastal CleaningClearing at Cape Coastal Cleaning
AMY LOWEAMY LOWE
Bartender at Stones Throw Bar And GrillBartender at Stones Throw Bar And Grill
Richard GonzalezRichard Gonzalez
Restaurant Front of House Manager at Caffe MilanoRestaurant Front of House Manager at Caffe Milano