Kami Ottman

-Excellent customer service soft skills

-Customer obsessed: Enthusiasm for helping users succeed

-Tech Savvy: Strong ability to be proficient in multiple platforms

-Self-motivated and strong team player

-Adaptable to fast-paced growing company

-Excellent oral and written communication skills

-Support all forms of inbound communication with user, including chat, phone and email

-Maintain callback requests and outbound -communications as needed

-Welcome and educate new users to succeed within company app

-Research shift discrepancies

-Troubleshooting app functionality with users

-Handle daily transaction processes for payment

-Ensure all payments are accurately processed, recorded, and reconciled

-Address discrepancies or errors in payments, implementing corrections when needed

-Detail oriented in excel sheets to update admin reports, recoupment and update bonuses

-Work with payments processes including Strip and Branch

-Assist Administration in keeping school safe with camera monitoring

-Build relationships with students to create positive school culture

-Report truant students and discipline issues to Administration

-Create templates and deploy them to school marquee

-Enter office referrals and minor discipline into Data Dashboard

-Run reports in Skyward: tardy reports, day summary and absence reports

-Monitor Milestone Camera System and pull footage if needed

-maintain good working relationships with co-workers, teachers, parents and students

-Address concerns quickly to avoid lasting issues

-Observe students during class or activities to help teachers or Admin

-Assist other office help with telephones and in greeting substitutes and visitors.

-Provided clinical support for patient care

-Cleaned, prepared and maintained examination rooms

-Assisted Physician with examinations and procedures

-Answered phone calls and schedule follow up appointments

-Engaged with patients and established rapport to encourage personal comfort

-Sterilized and portioned instruments and equipment for examinations and surgeries

-Prepared specimens for outside lab testing

-Assisted in surgeries such as MOHS, and wrote prescriptions for follow up care with patients.

-Collected specimens from patients in rooms, women's center and other hospital units

-Verified specimen information, completed data entry, and properly matched patient information to specimens

-Cleaned, sanitized, and maintained department equipment

-Documented receipt of specimens in electronic medical record system

-Ordered supplies for lab

-Obtained units of blood from patients using venipuncture, finger stick or heel stick

-Understood and adhered to HIPAA policies, procedures and regulations to maintain patient confidentiality