Summary
Overview
Work History
Education
Skills
Timeline
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Kami Rivera

Somerville,MA

Summary

Detail-oriented and mission-driven professional with a diverse background in behavioral therapy, military operations, and technical support. Demonstrated success in data collection, quality assurance, client support, and multidisciplinary teamwork. Known for a strong capacity for problem-solving, process optimization, and security compliance. Fluent in Spanish with active listening and cross-functional communication skills. Has held/holds a Secret and Top Secret Security Clearance.

Overview

9
9
years of professional experience

Work History

POTS Voice Provisioner

Granite Telecom
12.2022 - Current
  • Coordinate provisioning of Plain Old Telephone Service (POTS) lines for enterprise clients across various industries, companies and government entities.
  • Ensure accurate data entry into telecom systems and databases.
  • Troubleshoot service activation issues with cross-functional departments.
  • Maintain high accuracy standards while working in a fast-paced, deadline-driven environment.

Behavioral Therapist

Golden Steps ABA
09.2021 - 10.2022
  • Implemented individualized treatment plans for children with ASD and Down Syndrome using evidence-based Applied Behavior Analysis.
  • Conducted real-time data tracking, behavior monitoring, and outcome documentation.
  • Collaborated with therapists, educators, and families to optimize service plans.
  • Maintained HIPAA-compliant client records and progress reports.

Field Artillery Firefinder Radar Operator (13R)

Army National Guard
11.2016 - 09.2022
  • Operated and maintained radar systems to detect and locate enemy artillery.
  • Analyzed incoming data to identify threats and coordinate tactical responses.
  • Gained experience in cybersecurity awareness, situational intelligence, and operational integrity.

Optical Assistant

Eyes On
06.2021 - 10.2021
  • Assisted with eyewear selection and insurance processing for patients.
  • Transferred patient data and exam findings into EMR systems.
  • Ensured accuracy and compliance with HIPAA documentation standards.

Education

High School Diploma -

Brockton High School
Brockton, MA
06.2017

Skills

  • Data Collection & Analysis
  • Quality Assurance & Control
  • Information Security & Confidentiality
  • Process Improvement
  • Technical Troubleshooting
  • Bilingual – Spanish & English
  • Remote Collaboration
  • Communication & Documentation
  • Military Training & Operational Readiness

Timeline

POTS Voice Provisioner

Granite Telecom
12.2022 - Current

Behavioral Therapist

Golden Steps ABA
09.2021 - 10.2022

Optical Assistant

Eyes On
06.2021 - 10.2021

Field Artillery Firefinder Radar Operator (13R)

Army National Guard
11.2016 - 09.2022

High School Diploma -

Brockton High School

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