Experienced Office Management and Administration Professional who strives to optimize productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that works effectively with cross-functional teams in ensuring operational and service excellence.
Oversee and manage office with 31 physicians, 22 staff members, and 9,000+ patients. Responsibilities include opening office hours by building schedules in Epic, tracking resident office and virtual visits, processing payroll, processing work orders, handling billing issues that arise in the office, handling patient complaints or issue in a professional demeanor.
Attended to patients over the phone and in the office to be scheduled, seen, and treated. Responsibilities included scheduling appointments and procedures, coordinating with other offices and programs, and working directly with nursing staff and supervisor
Registered patients as they began treatment at the hospital in the Emergency Department. Responsibilities included initiating the registration process, inputting correct data for insurance and billing purposes, assigning patient beds, and pre registering patients for procedures.
Responsible for day to day operation for a full service hair and nail salon which employed 12
employees. Responsibilities included managing orders, purchasing supplies, processing payroll,
maintaining budget, etc.