Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kami Umana

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Customer Services Rep

DISA
09.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Shared Services

DISA
06.2022 - 09.2023
  • Enhanced operational efficiency by streamlining shared services processes and implementing best practices.
  • Attended regular meetings with department heads to discuss ongoing projects and share updates on shared services initiatives.
  • Supported cross-functional teams with coordination of shared resources, improving overall productivity.

Home Health Caregiver

You're First Care
07.2020 - 06.2022
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.

Wait Staff Member

Dennys Corp
11.2018 - 07.2020
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.

Direct Care Manager

Educare Community Living
11.2009 - 10.2018
  • Enhanced client well-being by developing individualized care plans and implementing customized interventions.
  • Managed staff schedules efficiently, ensuring optimal coverage and maintaining high-quality care for clients.
  • Improved team communication by conducting regular meetings and providing ongoing feedback to direct care staff.
  • Reduced incident rates through diligent monitoring and implementation of safety protocols.

Education

High School Diploma -

Harrell Accelerated Learning Center
Wichita Falls, TX
05.2007

Skills

  • Recordkeeping
  • Active Listening
  • Quality Assurance
  • Dependable and Responsible
  • Excellent Communication
  • Multitasking Abilities

Timeline

Customer Services Rep

DISA
09.2023 - Current

Shared Services

DISA
06.2022 - 09.2023

Home Health Caregiver

You're First Care
07.2020 - 06.2022

Wait Staff Member

Dennys Corp
11.2018 - 07.2020

Direct Care Manager

Educare Community Living
11.2009 - 10.2018

High School Diploma -

Harrell Accelerated Learning Center

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Kami Umana