Summary
Overview
Work History
Education
Skills
References
Timeline
Kami Wilks

Kami Wilks

Nampa,ID

Summary

Accomplished Business Manager with a track record of optimizing operations and spearheading sales strategies, notably at Micron Technology. Expert in Salesforce analytics and Excel, adept at project management and team leadership. Significantly enhanced sales forecasting accuracy and operational efficiency, demonstrating a proactive approach to meeting ambitious financial targets.

Overview

19
19
years of professional experience

Work History

Service Operations Analyst

HP
Boise, ID
12.2024 - Current
  • Reviewed customer requests and provided competitive quotes in a timely manner.
  • Provided technical support and guidance when necessary during the quoting process.
  • Provided training and mentoring for new hires on the quoting process.
  • Utilized software tools such as Excel Power Queries, Excel Macros, and PowerBI to cleanse, analyze, model, visualize and interpret data effectively.

SALES OPERATIONS MANAGER

Silverdraft Supercomputing
Boise, ID
10.2019 - 01.2021
  • Managed relationships with reliable vendors or suppliers to provide quality components at reasonable prices.
  • Negotiating prices and contracts with logistics companies to provide low-cost, reliable shipping of all systems.
  • Developed and maintained entire sales team Salesforce reports, and generated a forecast dashboard to track closed opportunities, lost opportunities, and future quarter demands.
  • Created reports for senior management to analyze past, present, and future sales performance.

SALES BUSINESS ANALYST

Micron Technology
Boise, ID
06.2018 - 06.2019
  • Attend weekly meetings with worldwide field teams to collect and analyze data that enabled me to evaluate monthly and quarterly sales goals, quotas, and forecasts.
  • Ran weekly meetings with the supply chain to align sales forecasts and company production, adjust field inventories, promote certain products, and handle any open issues from all teams.
  • Developed and maintained the Enterprise Sales team's Salesforce forecast dashboard to track closed opportunities, lost opportunities, and future quarter demands.

CUSTOMER SALES ANALYST

Micron Technology
Boise
11.2017 - 05.2018
  • Direct coordination with the Enterprise Sales Field Team to determine quarterly product forecasts, shipping commitments, and discuss upsides, as well as any additional products that Micron can provide that are not represented in the weekly forecasts.
  • Weekly meetings with the supply chain to determine supply timing to meet the Enterprise Sales Field team's quarterly forecasts.
  • Developed and maintained the Enterprise Sales team's Salesforce forecast dashboard to track closed opportunities, lost opportunities, and future quarter demands.

ENTERPRISE INSIDE SALES REPRESENTATIVE

Micron Technology
Boise
03.2015 - 10.2017
  • Lead Generation Specialist, responsible for telephone and email prospecting, qualifying and processing marketing leads for the sales team, and generating summarized reports of key findings through Salesforce.
  • Direct coordination with the Enterprise Sales Field Team to determine quarterly product forecasts, shipping commitments, and discuss upsides, as well as any additional products that Micron can provide that are not represented in the weekly forecasts.
  • Developed positive and collaborative relationships with peers, customers, and company managers.
  • Managed incoming inquiries from customers regarding products, services, pricing and availability.
  • Created detailed Salesforce reports on sales activities, customer feedback, and other pertinent data for management review.

CUSTOMER SERVICE OPERATIONS SPECIALIST

Micron Technology, Inc.
Boise, ID
08.2006 - 02.2015
  • Managed the internal operations for Apple Inc., HP, EMC, and Americas Territory SSD accounts.
  • Direct coordination with the customer to determine weekly product forecasts, shipping commitments and discuss upsides and any additional product that Micron can provide that is not represented in the weekly forecasts.

Education

Bachelor of Science - Business Management

Western Governors University, Salt Lake City, UT
09-2020

Skills

  • Data analysis
  • Excel Macros and Power Queries
  • Power BI
  • Salesforce reporting
  • Forecasting
  • Quoting Specialist

References

References available upon request.

Timeline

Service Operations Analyst - HP
12.2024 - Current
SALES OPERATIONS MANAGER - Silverdraft Supercomputing
10.2019 - 01.2021
SALES BUSINESS ANALYST - Micron Technology
06.2018 - 06.2019
CUSTOMER SALES ANALYST - Micron Technology
11.2017 - 05.2018
ENTERPRISE INSIDE SALES REPRESENTATIVE - Micron Technology
03.2015 - 10.2017
CUSTOMER SERVICE OPERATIONS SPECIALIST - Micron Technology, Inc.
08.2006 - 02.2015
Western Governors University - Bachelor of Science, Business Management

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