MS Outlook
Kami Wong Tienswang
Alhambra,CA
Summary
Insightful and innovative Information Technology and Administrative professional with 15+ years of driving success through innovative solutions and effective process optimization. Brings expertise in streamlining administrative functions to enhance accuracy, improve efficiency, and achieve strategic organizational objectives. Proven ability to foster collaboration and deliver results in fast-paced, dynamic environments. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
14
14
years of professional experience
Work History
EMR Coordinator
OneLegacy
Los Angeles, CA
11.2018 - 06.2023
- Directed the creation of frameworks with over 167 partner hospitals and health information exchange systems, enabling seamless access to EMRs like EPIC and Cerner
- Oversaw user account lifecycle management in EPIC and Cerner, maintaining strict adherence to hospital partner protocols for secure access
- Resolved critical implementation issues, ensuring smooth transitions to new systems with partner hospitals
- Collaborated with hospital IT teams to troubleshoot and resolve EMR-related issues, ensuring minimal disruption to operations
- Organized and implemented both on-site and remote training for clinical staff on electronic medical records
- Conducted quality assurance audits on EMR accounts, identifying and resolving discrepancies
- Participated in project committees to enhance EMR capabilities and user experience
- Spearheaded system connectivity protocols by working closely with Donation Development and hospital IT teams, optimizing system integrations and supporting operational continuity
- Collaborate with cross-functional teams to determine clinical team’s needs, system requirements, and design specifications for EMR feature in digitalDONOR
- Created comprehensive documentation for hospital-specific access requirements, ensuring clear communication across teams and minimizing access-related issues
- Collaborated with senior IT staff to escalate and resolve complex technical problems
- Resolved 10% of technical issues within 24 hours, ensuring uninterrupted EMR access and identifying opportunities for system improvement
- Designed and delivered robust training programs on EMR systems and health information exchange processes, equipping new and existing team members with essential access competencies
- Provided continuous customer support through a 24/7 on-call rotation, addressing inquiries and resolving issues promptly
IT Specialist
OneLegacy
Los Angeles, CA
03.2012 - 11.2018
- Assigned and tracked helpdesk tickets, confirming resolution within established SLAs, and completing daily progress updates to uphold operational efficiency
- Improved IT communication process, reducing misconceptions and ambiguities between the users and the IT department by 30%
- Coordinated onboarding processes, overseeing account setups, software configurations, and the distribution of IT equipment for new hires, leaves of absence, and separations
- Provided Help Desk-based IT on-site, phone and remote support to end-users for a fast-paced organ procurement organization (OPO), including troubleshooting, software support, hardware support and customer service
- Collaborated with senior IT staff to escalate and resolve complex technical problems
- Managed multiple projects and teams, ensuring timely and accurate completion of audit tasks
- Became IT subject matter expert through high-level problem-solving skills
- Solved customer issues with 12% more success
- Delivered classroom-based IT orientation sessions, training new employees on device usage, software applications, and organizational systems
- Researched and evaluated emerging technologies and processes to enhance support services and operational efficiency
- Provided continuous customer support through a 24/7 on-call rotation, addressing inquiries and resolving issues promptly
- Administered IT equipment invoices, ensured timely payment through collaboration with the Finance Team, and maintained accurate documentation for managerial review
- Collaborate with cross-functional teams to determine clinical team’s needs, system requirements, and design specifications in digitalDONOR, resulting in a 10% reduction in project delivery times
- Supervised purchase orders for IT equipment and services, negotiated pricing and delivery terms, and verified procurement alignment with organizational needs
- Generated and analyzed daily helpdesk ticket reports, identifying trends and improving service delivery, resulting in a 20 % reduction in resolution times over 6 months
IT Specialist
United States District Court, Central District of California
Los Angeles, CA
10.2009 - 10.2011
- Coordinated technician responses to technical calls for Audio Visual and IT Help Desks, ensuring a 80% resolution rate within established timeframes
- Verified and maintained a 90% accuracy rate for data entries into IT and Audio/Visual Technology Purchase Request tracking spreadsheets
- Facilitated training sessions for courtroom technology equipment, working closely with Audio Visual Technicians and court staff to deliver effective instruction
- Scheduled Audio-Visual equipment requests from attorneys and court staff, maintaining an organized inventory of Audio-Visual equipment
- Provided continuous customer support through a 24/7 on-call rotation, addressing inquiries and resolving issues promptly
Education
Bachelor of Science - Business Information Systems
University of Phoenix
Tempe, AZ08.2009
Skills
- Technical Support
- Network & Systems Administration
- System Implementation & Maintenance,
- Troubleshooting & Problem-Solving,
- IT Security & Compliance
- Project Coordination
- Software & Hardware Installation
- Documentation & Reporting
- Customer Service
- Time management
- Team collaboration
- Multitasking and organization
- Adaptability and flexibility
- Meeting coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offCompany CulturePersonal development programs4-day work weekPaid sick leaveSoftware
MS Word
MS Powerpoint
MS Excel
Active Directory
CCure
OKTA
Timeline
EMR Coordinator
OneLegacy
11.2018 - 06.2023
IT Specialist
OneLegacy
03.2012 - 11.2018
IT Specialist
United States District Court, Central District of California
10.2009 - 10.2011
Bachelor of Science - Business Information Systems
University of Phoenix
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