Kamia Green
Suffolk,US
Summary
Transition Consultant with over 8 years of experience in project management and process improvement. Demonstrates exceptional skills in project implementation and team leadership, ensuring seamless transitions and compliance with industry standards. Passionate about driving innovative solutions and fostering collaborative environments to achieve strategic business goals.
Overview
8
8
years of professional experience
Work History
Transition Consultant (Project Manager)
Trinet USA Inc
08.2023 - Current
- Audience Engagement:
- Building and maintaining a community: Interacting with followers, responding to comments and messages, and fostering a positive environment.
- Monitoring content performance: Tracking metrics and analytics to understand what resonates with the audience and adjusting strategies accordingly.
- Staying up-to-date on trends: Keeping current with the latest digital trends and platform updates to optimize content reach and engagement.
Implementation Payroll Consultant
Automated Data Processing (ADP) TotalSource
10.2021 - 01.2024
- Lead team to implement projects, enhancing HR/payroll for 500+ businesses.
- Manage $1.2M revenue, ensuring seamless onboarding to ADP TotalSource.
- Train new team members, fostering a collaborative and efficient environment.
- Oversee operations, liaise with stakeholders, ensuring project deadlines are met.
- Calculate payroll, taxes, and deductions, ensuring accurate and timely payments.
Customer Service Manager
GEICO
01.2019 - 04.2021
- Recruit, hire and train new customer service agents
- Generate sales from training agents to up-sell and cross-sell
- Research strategies to further improve the customer experience
- Schedule calendar for agents and representatives
- Distribute agent and representative work
- Develop standards and procedures
- Document customer service discussions and actions
- Maintain accurate records and files of documentation
- Provide sales goals and encouragement to achieve goals
- Manage budget and expenses
- Set and maintain all customer service procedures and policies
- Address returns, refunds, credits, and shipping tracking numbers
- Record, organize, and file customer interactions and profile/account changes
- Provide resources for quality customer service
- Implement customer service strategies to improve quality of service
- Address and resolve team and customer conflicts
- Anticipate and resolve customer service issues
- Maintain a professional workspace and workflow
- Evaluate agent and representative performance
- Learning and understanding company insurance products.
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
Mental Health Technician
Sentara Norfolk General Hospital
06.2017 - 09.2019
- Provides care to patients in a manner that promotes safety, comfort, and the therapeutic environment.
- Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed.
- Works with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population.
- Charts patient observations, following prescribed procedures and standards.
- Participates in the development and implementation of patient treatment programs.
- Maintains confidentiality of patient records.
- Transport patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate.
- May perform initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens.
- Attends and participates in group sessions, in-service education, and staff meetings.
- Maintains established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.
- Enhances professional growth and development through participation in educational programs, current literature, in service meetings and workshops.
- May provide liaison with patients, families of patients, or external facilities and agencies.
- Performs miscellaneous job-related duties as assigned.
- Electronic/Paper documentation: Accurately and concisely records patient care along the continuum.
- Attends required training on electronic documentation.
- Demonstrates ability to document/enter data correctly in the medical record/EMR verified by chart review.
- Wound Care: Provides patient care to promote healing and maintain structural integrity of the skin under the direction of a Licensed Clinical Nurse.
- Performs skin care and hygiene for the patient requiring wound care as per the directions of the Licensed Clinical Nurse.
- Performs wound care dressing changes without medication as directed by the Licensed Clinical Nurse.
- Reports impaired skin integrity and/or wound impairment to the Licensed Clinical Nurse in a timely manner.
- Assists the Licensed Clinical Nurse with appropriate strategies and/or treatment measures to provide wound care.
- Pain Management: Promotes a level of comfort acceptable to the patient.
- Screens the patient for pain and reports abnormal findings to the Licensed Clinical Nurse.
- Completes annual competency for recognition of pain and pain scores.
- Performs patient intake screening: Obtains and documents vital signs, weight, height, and provides direct patient care which includes preparing patients for physical examination.
- Identifies, records, and reports overt findings to the Licensed Clinical Nurse concerning the physical and mental condition of a patient.
- Developing Transition Plans: Creating detailed plans outlining the steps, timelines, and resources needed for a successful transition.
- Facilitating Communication: Ensuring clear and consistent communication between all stakeholders throughout the transition process.
- Managing Risk: Identifying potential risks and developing mitigation strategies to minimize negative impacts.
- Providing Support: Offering guidance, training, and resources to individuals or teams affected by the transition.
- Conducting Assessments: Evaluating the current state of the organization or individual and identifying areas for improvement.
- Analyzing Data: Using data to track progress, identify trends, and make informed decisions.
- Offering Recommendations: Providing expert advice on best practices, strategies, and solutions for a smooth transition.
- Ensuring Compliance: Ensuring that the transition process adheres to relevant regulations and standards.
- Monitoring Progress: Tracking the progress of the transition, identifying any roadblocks, and making necessary adjustments.
- Collaboration: Working with various teams and departments to streamline processes and ensure alignment.
- Training and Development: Providing training and development opportunities to help individuals adapt to new roles or processes.
- Conflict Resolution: Assisting in resolving conflicts that may arise during the transition.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA11.2025
Associate in Science (AS) - Biology
Tidewater Community College
Portsmouth, VA05.2016
Skills
- Assisted in managing projects to meet deadlines and budget goals Utilized Microsoft Word and Excel for documentation and data analysis Supported payroll management and IT support tasks Conducted data entry for medical records Provided customer service and team leadership during onboarding processes Facilitated performance evaluations and process improvements
Languages
English
Full Professional
Spanish
Limited Working
Additional information
- Professional Assessments: Indeed Assessments
- Principles of accounting - Proficient
- Data entry: Attention to detail - Proficient
- Attention to detail - Proficient
- Bookkeeping - Proficient
- Spreadsheets with Microsoft Excel - Proficient
Timeline
Transition Consultant (Project Manager)
Trinet USA Inc
08.2023 - Current
Implementation Payroll Consultant
Automated Data Processing (ADP) TotalSource
10.2021 - 01.2024
Customer Service Manager
GEICO
01.2019 - 04.2021
Mental Health Technician
Sentara Norfolk General Hospital
06.2017 - 09.2019
Bachelor of Science - Psychology
Old Dominion University
Associate in Science (AS) - Biology
Tidewater Community College