Kamia Kinchlow

Executive leadership for Balboa Bay Resort & Club’s Group, Leisure, Catering Sales, and Conference Services teams. Focused on the resort’s revenue management, sales and NOI revenue generation, brand awareness and marketing.

Accomplishments:

Leadership:

• Leads a team of 15 people, consisting of Group Sales, Business Travel & Leisure, Catering Sales, Event Services and GRC.
• Restructured and developed a solid and loyal team that grown to work in energetic, positive and collaborative work environment; focused on ROI and exceed revenue goals.
• Created Member's Event Sales position to increase the resort's engagement Balboa Bay Club members. Increased exposure and resulted in $1.1 million in events revenue.

Sales & Revenue Management:

• Successfully achieved Top 3 of 7 hotels in the Competitive Set by STR
• Increased room revenue by $3.5 million YOY. Highest revenue generated in the last 5 years.
• Produced an increase in RevPar by 20% YOY.
• Focused on the development of the resort’s luxury resort portfolios, such as, American Express Hotel Collection/FHR and luxury third-party programs.

Banquets & Catering Management:

• Drove the increased in Avg Check for Banquets & Catering by 15.5%
• Achieved Highest F&B Revenue generation since 2017.
• Managed the increase banquet menus costs by 5%- 25%

Brand Ambassador & Marketing

• Manage direct partnerships with Visit Newport Beach, Orange Country Visitors Association, Preferred Hotels & Resorts and Associated Luxury Hotels International (ALHI) and Newport Beach Chamber of Commerce.
• Conceptualized and reestablished the resort's Annual Newport Beach Wine & Spirits Festival
• Partnered with Newport Beach Film Festival as the official host resort for the annual Top 10 to Watch by Variety Magazine & Entertainment Tonight.

Global Account Management for Irvine Company Resorts; representing Fashion Island Hotel Newport Beach, Hotel Irvine & Pelican Hill Resort. Primary focus on brand awareness, cross-selling, synergy efforts, lead generation and sales negotiations for Transient, Group and Catering Sales. Reported to the Vice President of Sales & Marketing.

• Established and Developed the Resort Properties Top 25 Key Account. Focused on developing relationship to drive revenue in Transient, Group and Catering sales into the resort collection
• Created sales strategies, business plans and campaigns to leverage annual revenue penetration within competitive set market share
• Advised property Revenue Management and Sales teams on short and long-term sales action plans
• Train and coach Transient Sales associates on qualifying, negotiations, and closing of local accounts
• Managed direct partnerships with American Express, Virtuoso, Signature Travel Network, Ensemble, ALTOUR and luxury third-party programs (representing Fashion Island Hotel Newport Beach & Hotel Irvine)

Managed and accelerated relationships with travel industry partners to drive revenue in both the corporate and leisure segments. Key Markets: Financial, Insurance, Legal and Leisure accounts. Territory: Western, Central and International.

• Developed long-standing and effective sales strategies for targeted corporate and leisure opportunities
• Established alliances with Key Decision Makers, Corporate Travel Managers and affiliated TMC’s
• Exceeded 2015 QTR 1 budget by 112% in room revenue; Achieved 104% for 2015 YTD sales goals
• Manager of the Quarter for 2013

Established and managed local corporate business travel and leisure sales opportunities. Focused on developing industry relationships and shifting revenue share from competitive set hotels.

• Designed an Extended Stay travel packaging and pricing program for guest accommodations for 14+ consecutive nights
• Created successful leisure stay packages and pricing to increase weekend, holiday and need period stays
• Achieved 148% of Transient Sales Goal for 3rd QTR for 2013

• Travel Industry Sales Manager: Fairmont Newport Beach | March 2008 – August 2010
• Catering & Conference Services Mgr: Fairmont Santa Monica | February 2007 – March 2008
• Marketing & Public Relations: Fairmont Santa Monica | July 2005 – February 2007

Focused on developing industry relationships and shifting revenue share from competitive set hotels. Collaborated with Global Sales leaders with Fairmont Raffles Swissotel International on National & Global account profitability for the hotel’s accepted travel and marketing programs.

• Catering Sales Lead Coordinator: Sep 2004 - Jul 2005
• Sales & Catering Administrative Assistant: Jul 2003 - Sep 2004