Kamiah Somerville
IT Support Analyst
Atlanta,Georgia
Summary
I am a young, determined professional with a diverse background in management, customer service and technology. I continue to prove my ability to adapt to new technologies within each individual job position. I am currently seeking opportunities to challenge and grow my knowledge within the field of technology.
Overview
10
10
years of professional experience
Work History
It Support Analyst
Coffee Tree Group
Remote
07.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
IT Support Associate
NCR Corporation
Atlanta, Georgia
07.2023 - 01.2024
- Built new configurations with a team that accommodates growth within the company.
- Utilized enterprise desktop management tools to assist others remotely and locally.
- Managed inventory and supplies to ensure materials were available when needed.
Lead Quality Tech
Avery Dennison
01.2021 - 10.2023
- Analyzed plans, specifications and blueprints to understand product requirements.
- Provided technical guidance to other inspectors on inspection processes and techniques.
- Trained employees in proper equipment use and product testing procedures.
Production Supervisor
Steak N' Shake
01.2015 - 01.2021
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Implemented cost-saving measures while maintaining high levels of product quality.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Year Up Internship - Professional Skills Training
Year Up
Atlanta, Georgia01.2024
Helpdesk Certificate -
Atlanta Metropolitan State College
Atlanta, Georgia01.2024
Skills
- System and Network Configuration
- Active Directory
- Network Troubleshooting
- Windows, Office 365, Mac OS
- BIOS Setup
- Cloud Concepts and Encryption
- Network Detection and Response
- Java, Python, SQL
- Server Administration
- Service Now, Oracle, Service Channel
- Data Management
- Zoom, Five9, Slack
Timeline
It Support Analyst
Coffee Tree Group
07.2024 - Current
IT Support Associate
NCR Corporation
07.2023 - 01.2024
Lead Quality Tech
Avery Dennison
01.2021 - 10.2023
Production Supervisor
Steak N' Shake
01.2015 - 01.2021
Year Up Internship - Professional Skills Training
Year Up
Helpdesk Certificate -
Atlanta Metropolitan State College
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