Kamiaya Adams
Summary
Dynamic leader and strategic decision-maker with a proven track record at Verizon Wireless, adept in coaching and negotiation. Excelled in fostering business relationships and enhancing team productivity, achieving top rankings and surpassing revenue goals. Consistently delivering above 90% customer satisfaction. Demonstrates creativity and a service-oriented approach to drive results and team cohesion.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Outbound Telemarketing Sales
Spectrum Business
, SC
06.2024 - Current
- Cultivated strong business relationships with small to medium-sized business owners.
- Facilitated peer-to-peer coaching and feedback sessions to enhance productivity.
- Recognized for achieving a top-8 ranking amongst colleagues by August 2024.
- Handled 200+ outbound calls daily in a fast-paced environment, with duties of adding revenue to existing customers, new acquisition customers, and presenting relevant product information
Customer Support Coordinator
Verizon Wireless
02.2015 - 08.2023
- Delivered efficient support to Customer Pro and specialist in chat interactions.
- Exceed KPI for revenue initiatives and retention by teaching the ability to discover root causes and overcome objections
- Delivered feedback to upper executives regarding internal and external customer issues.
- Investigated intricate processes and systems for precise analysis.
- Complete task and research using acss systems
- Assisted/coach new hires in effectively using system tools and resources to resolve customer concerns, billing, and de-escalation skills
Customer Service Advocate
Verizon Wireless
02.2015 - 08.2023
- Facilitated team huddles, meetings, and chats, to stay engaged with peers to ensure customers are provided with the best solutions
- Appointed management support roles in absence of supervisor, to assist teams of 12 or more
- Orchestrated peer to peer coaching’s/feedback to share best practices to boost productivity and drive leading results; ranked number 4 amongst peers in the company December 2019
- Handled 40+ inbound calls daily in a fast-paced environment, with duties of adding revenue, retaining existing customers, providing tech support, financial support, billing concerns, and presenting relevant product information
- Averaged 90% of customer satisfaction ratings excelling higher than company average
- Oversaw cultural activities amongst team members to build rapport and morale amongst peers
TRAINER, BARTENDER, SERVER
Hooters of America
08.2008 - 07.2015
- Educated servers and new hires on ABC laws expanding past checking identification for guests, menu items, and signature drink recipes
- Built an ongoing rapport with guest to better learn and anticipate their needs
- Balanced cash register at the start and close of each shift
- Increased drink/food sales by 4% by promoting menu items/ signature drink of the month
- Multitask in a fast-paced environment servicing alcoholic-nonalcoholic beverage in an establishment holding 200 persons
SHIFT SUPERVISOR, TRAINER
06.2004 - 08.2008
- Managed open and closing shifts of 10 or more
- Facilitated meetings to keep staff updated with current promotions and information
- Established effective employee schedules and delegated tasks to ensure expected demands were met
- Built an ongoing rapport with team members and guest to ensure safe and fun environment
- Balanced cash register at the start and close of each shift
- Prepared food to ensure correct temperature met by sanitation and food safety guides
- Increased drink/food sales by promoting menu items/ signature food item of the month
- Resolved customer complaints/issues to maintain customer satisfaction
Education
ASSOCIATES - ARTS OF BUSINESS ADMINISTRATION
STRAYER UNIVERSITY
12.2020
Skills
- Creativity
- Leadership
- Coaching
- Negotiation
- Organization
- Problem solving
- Strategic Decision Making
- Teamwork
- Communication
- Data Entry
- Concern for others
- Service Oriented
- Tech Savvy
- Microsoft Office
- Cash Handling
Certification
Business management concept certification
Timeline
Business Outbound Telemarketing Sales
Spectrum Business
06.2024 - Current
Customer Support Coordinator
Verizon Wireless
02.2015 - 08.2023
Customer Service Advocate
Verizon Wireless
02.2015 - 08.2023
TRAINER, BARTENDER, SERVER
Hooters of America
08.2008 - 07.2015
SHIFT SUPERVISOR, TRAINER
06.2004 - 08.2008
Business management concept certification
ASSOCIATES - ARTS OF BUSINESS ADMINISTRATION
STRAYER UNIVERSITY
Similar Profiles
Silvia RamseySilvia Ramsey
Bilingual Sales Representative at Spectrum BusinessBilingual Sales Representative at Spectrum Business
William MaagWilliam Maag
Field Service Technician at Spectrum BusinessField Service Technician at Spectrum Business
Darius L. Culp Jr.Darius L. Culp Jr.
Repair Specialist Rep 2 at Spectrum BusinessRepair Specialist Rep 2 at Spectrum Business