Kamica Hopson
Edwardsville,IL
Summary
Detail- oriented professional with experience in billing disputes, customer service, records management, and data analysis. Skilled in resolving complex issues,reviewing documentation, communicating clearly with customers and teams, and maintaining accuracy under pressure. Known for active listening, empathy, and strong follow-through.Ready to apply investigative and problem- Solving skills in claims adjuster role.
Overview
7
7
years of professional experience
Work History
Data Analyst Intern
IBM
St Louis, Missouri
01.2024 - 01.2024
- Created visualizations using Tableau to communicate analytical findings.
- Collaborated with cross-functional teams to create analytics solutions, delivering actionable insights.
- Analyzed data trends to inform strategic business decisions.
- Assisted in developing comprehensive reports for stakeholder presentations and reviews, enhancing clarity of findings.
- Supported user training sessions on data tools and software applications.
Ticket gate agent
Delta Air Lines, Inc
Minneapolis, Minnesota
08.2023 - 12.2023
- Facilitated check-in procedures and boarding processes for passengers.
- Managed luggage handling and ensured accurate tagging for efficient processing.
- Provided travelers with information regarding flight schedules and airport services.
- Coordinated with ground crew to enhance efficiency of aircraft arrivals and departures.
- Monitored flight status updates and communicated changes to keep passengers informed.
- Collaborated with team members to maintain a clean and organized gate area for enhanced passenger experience.
- Processed payments for tickets, baggage fees, and additional services.
- Greeted customers warmly upon arrival at the airport.
Unit Secretary
Select Specialty Hospital
St Louis, Missouri
04.2023 - 12.2023
- Coordinated patient admissions and discharges, contributing to seamless hospital operations.
- Managed medical records, ensuring strict compliance with confidentiality regulations and safeguarding patient information.
- Handled incoming calls, directing inquiries to appropriate departments to enhance communication and service.
- Prepared charts and documentation for patient care team meetings.
- Performed clerical duties, including filing and data entry in electronic systems.
- Managed the front desk area ensuring neatness at all times.
Customer Service Representative
Verizon Wireless
Saint Charles, Missouri
04.2017 - 01.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with account inquiries and service issues.
- Investigated billing errors and processed refunds to ensure customer satisfaction.
- Resolved billing discrepancies through effective communication with clients, fostering trust and loyalty.
- Collaborated with team members to streamline billing procedures, enhancing overall accuracy.
Education
Bachelor of Science in Nursing - Nursing
Arizona College of Nursing
St Louis, MOSkills
- Dispute resolution
- Customer Communication
- Problem Solving & investigation
- Case follow-up
- Microsoft Excel
- Data visualization
- attention to detail
- time management
- documentation and records review
- Team collaboration
- Conflict resolution
Affiliations
- Food bank volunteer
- PTO team (kids school)
- cup's Non-profit
Accomplishments
- resolve 95% of customer issues on first contact
- maintained a customer satisfaction score of 4.8/5
- turned escalated customer complaints into positive outcomes through active listening and empathy.
Education and Training
other
References
References available upon request.
Timeline
Data Analyst Intern
IBM
01.2024 - 01.2024
Ticket gate agent
Delta Air Lines, Inc
08.2023 - 12.2023
Unit Secretary
Select Specialty Hospital
04.2023 - 12.2023
Customer Service Representative
Verizon Wireless
04.2017 - 01.2018
Bachelor of Science in Nursing - Nursing
Arizona College of Nursing