Kamie Haflich
Lakeside,CA
Summary
Motivated professional seeking a challenging career opportunity in a fast-paced work environment. My past work experience will help me excel and be proficient in work tasks that are given to me.
Overview
21
21
years of professional experience
Work History
Lead Surveillance Operator
Barona Tribal Gaming Commission
Lakeside, CA
10.2015 - Current
- Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
- Maintained records of all detected violations or incidents for future reference.
- Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.
- Coordinated with other departments within the casino to ensure that proper protocols are being followed.
Administrative Assistant
Technicon Engineering
Fresno, CA
02.2015 - 07.2015
- Organized and maintained filing systems for physical and electronic documents.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Input data collected from environmental evaluation material testing into the computer system, ensuring accuracy.
- Scheduled appointments between clients and customers and internal staff members.
Rate 3 Surveillance Operator
Picayune Tribal Gaming Commission
Coarsegold, CA
09.2007 - 10.2014
- Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
- Documented daily observations and reported any irregularities to the appropriate authorities.
- Operated specialized software used in monitoring multiple locations simultaneously.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
Customer Service Representative
Cingular Wireless
Atwater, CA
09.2003 - 05.2005
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Clinical & Administrative Medical Assisting
San Joaquin Valley College
Fresno, CA08-2007
Skills
- Video stream monitoring
- Large payout verification
- Effective customer communication
- Accurate event logging
- Data entry into spreadsheets and computer software
- Computer Literacy
- Critical Thinking
- Multitasking and time management abilities
- Problem-solving aptitude
- Enforcement of policies and procedures
Timeline
Lead Surveillance Operator
Barona Tribal Gaming Commission
10.2015 - Current
Administrative Assistant
Technicon Engineering
02.2015 - 07.2015
Rate 3 Surveillance Operator
Picayune Tribal Gaming Commission
09.2007 - 10.2014
Customer Service Representative
Cingular Wireless
09.2003 - 05.2005
Associate of Science - Clinical & Administrative Medical Assisting
San Joaquin Valley College
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